Patrick Peralta Email & Phone Number

New York, NY, US

London, London, GB

London, London, GB

Paris, France, FR

• Coordinated and executed IT infrastructure project tasks for all North America offices across the US, Canada, Mexico, and Brazil
• Served as an escalation contact for P1, P2, and other high-priority incidents
• Managed, selected, and coordinated efforts of multiple vendors such as those providing outsourced IT services, WAN, Internet, web security, SaaS applications, etc.
• Administered extract, transform, load (ETL) jobs in Visualcron/Microsoft SQL Server Integration Services (SSIS) and managed access to Microsoft SQL Server databases
• Documented and raised change requests for network projects
• Wrote and sent communications to all users impacted by infrastructure changes, maintenance, and outages

New York, US

• Provided Tier II support for media campaign planning applications
• Created and maintained documentation in domain’s SharePoint 2013 portal
• Coordinated application deployment to users via formal change management process
• Managed access to media planning data and reporting using SharePoint site permissions
• Worked with vendors and domain’s service delivery team to resolve escalated application issues
• Executed T-SQL queries and analyze support ticket data to identify and address gaps in domain services

New York, NY, US

• Acted as primary IT support contact for all cardiothoracic surgery faculty and staff
• Planned and implemented solutions to resolve technical issues affecting the department and to streamline end user workflow
• Collaborated with Medical Center IT to complete technical infrastructure upgrades
• Administered Windows Server 2003/2008 servers; included file, backup, and domain controller servers

London, GB

• Supported company’s business-critical applications across all US offices; included several custom-built applications (Kinetic Media Management System, Fusion Out-of-Home Media Manager, Academy Tools) and the following.
• Wrote and refined new and existing software requirements for custom out-of-home advertising contracting/billing web-based software
• Liaised with developers to resolve software bugs and implement changes/enhancements
• Managed servers used by internal applications; included SQL, IIS, and SQL Reporting Services servers
• Performed change control procedures according to SOX guidelines and completed relevant documentation
• Lead training sessions for application users and wrote training documentation

New York, NY, US

• Completed user requests recorded through ManageEngine ServiceDesk and routed them to appropriate support team when required
• Installed and supported Microsoft Office Suite versions 2003, 2007, and 2010
• Designed, implemented, and responsible for producing Windows Deployment Services (WDS) disk images for building and deploying PCs/laptops
• Reconfigured satellite office computers to meet or exceed minimum standards upon merging with the union; facilitated the transition for users

• Provided technical support to hundreds of users on-site and at remote offices
• Prepared PCs and laptops for deployment using Microsoft Remote Installation Services (RIS) and Systems Management Server (SMS)
• Installed and supported the following business-critical applications: Capital IQ, DealMaven, FactSet, Charles River, Interwoven FileSite, Bloomberg, KVS Enterprise Vault
• Configured and supported Microsoft Exchange Server e-mail accounts
• Managed Active Directory user accounts using NetIQ DRA, included: account creation, account unlocking, and password resets
• Troubleshot and assisted with the rollout of Blackberries; performed administrative tasks using Blackberry Enterprise Server (BES)

New York, NY, US

• Provided end-user support to all university staff and faculty members
• Configured and supported Lotus Notes e-mail accounts
• Imaged PC hard drives using Symantec Ghost
• Replaced and installed hardware components as needed
• Maintained detailed inventory records of all faculty and lab computers using Magic Inventory Manager

Master Of Science - Ms, Information Systems

Bachelor Of Science - Bs, Computer Science