Patrick Pernett Email & Phone Number

Greater Atlanta Area

Find, test and troubleshoot SaaS system called Edifecs Coding Insight to deliver first class customer experience to provide requested deliverables on time. Working on AWS hosted LINUX and Oracle based systems to find and resolve technical issues, fix bugs, write SQL and LINUX scripts to automate processes. Ensure on time delivery of specified deliverables requested by team and customers. Lead in building up support group for acquired company. Work across siloed entities to bring congruency across divisions.

Greater Atlanta Area

Led assigned projects and partnered with other project managers to assess and provide clients with customized services. Installed, migrated, and upgraded proprietary products, and integrated with patient accounting systems and other platforms. Exercised broad and flexible skill set cross-functionally to achieve positive job outcomes.• Wrote Windows 4.0, 5.0 Powershell scripts, improving processes on OneContent multi-server installs and migrations, reducing implementation time 8 hours.• Installed, upgraded, and maintained Pathways Contract Management proprietary software, allowing customers to seamlessly reconcile monies going in and out of organization. • Charged with ownership of implementation of Claims Administrator / EC2000 proprietary software, clearing claims and payments, and McKesson Compliance Advisor software, facilitating Medicare / Medicaid reconciliations.• Implemented Horizon Business Insight software on Windows-based servers, creating vehicle for customer visualization of business strengths and weaknesses.• Visited client locations, performing multiple tasks, including installs, upgrades, SQL server installs and maintenance, and onsite consultation and education.• Project-managed 12 - 15 projects per month throughout life cycle, partnering with project managers from other teams, bringing small and large assignments to successful completion.

Alpharetta, Ga

Opened, corrected, and debugged issues related to Pathways Contract Management software. Resolved database issues in Sybase and Microsoft SQL Server 2000 - 2005, and ODBC issues between clients and servers.• Managed Windows-based OS’s and UNIX and AS400 servers / mainframes, restoring connectivity issues.• Created customer-facing solutions, addressing and correcting common proprietary software problems in Solutions Center database.• Fixed server and operating system problems, resolving issues affecting Contract Management software, Sybase, and MS SQL 2000 databases.Additional Role Held: Technical ConsultantAdditional Relevant ExperiencePEREGRINE SYSTEMS, Atlanta, GA, Systems Engineer, Senior Technical Support RepresentativeDIGITAL CORPORATION, Alpharetta, GA, Technical Support RepresentativeLOTUS DEVELOPMENT CORPORATION, Atlanta, GA, Sales / Technical Support Representative

Atlanta, Ga - Milan, Italy

Sent to Milan, Italy to establish the European TrustedLink EDI Clearinghouse and data repository for the European Continent. Readied the Windows based clearinghouse and established the readied connection for our European based customers using the EDIFACT standard.Systems Engineer• Corrected, administered and repaired issues on SUN Servers running Solaris 2.6, 2.7 and 5.8 Operating Systems.• Administered and repaired issues on Windows 2000 and NT Operating Systems.• Provided patches and security updates on Windows and UNIX servers.• Built and cabled new UNIX and Windows NT / 2000 servers to put into production environments.• Installed and scripted the SystemEDGE monitoring agent for Windows and UNIX environments.• RAID experience using Veritas Volume Manager.• Bash Shell and SunOS scripting experience.• Created technical “lessons learned” documentation from completed projects.Senior Technical Support Representative• Provided quality testing for the TrustedLink Windows product resulting in a 5.10 international release.• Wrote technical manual for trouble shooting problems with harbinger.net in Europe.• Trained the Italian technical staff on troubleshooting processes and procedures concerning TrustedLink Windows and harbinger.net.• Promoted to Resource Technician to provide assistance and experience the other technicians primarily in the Atlanta, Ga. office, but other Harbinger locations as well.• Wrote TrustedLink Installation and Migration customer facing documentation to assist with customer migration to new product.• A leader in troubleshooting problems with harbinger.net upon its inception.• Provided additional Quality Assurance for TrustedLink Windows’s version 4.30, which resulted in a new release version 4.34.• Responsible for training new technicians on TrustedLink Windows software.