Patrick Perri Email & Phone Number

Naples, Fl

Naples, Florida Area

Information Technology Manager supporting a local business in the Southwest Florida.

Pittsburgh, Pennsylvania, United States

Developed and led eight IT technical resources supporting new facility builds and existing facility operations in the greater Pittsburgh metropolitan area. Deep dive service delivery issues through data analysis. Ensure system up-time through proactive system maintenance, upgrades and critical device spare equipment inventory. • Hired and trained team members in Amazon policies and procedures to support newly constructed 1.1 Million sq. ft. Fulfillment Center.• Ensured existing… Show more Developed and led eight IT technical resources supporting new facility builds and existing facility operations in the greater Pittsburgh metropolitan area. Deep dive service delivery issues through data analysis. Ensure system up-time through proactive system maintenance, upgrades and critical device spare equipment inventory. • Hired and trained team members in Amazon policies and procedures to support newly constructed 1.1 Million sq. ft. Fulfillment Center.• Ensured existing sortation center IT support team delivered on Service Level Agreements for ticket response, resolution and change management according to Amazon policies and standards.• Managed technical service installation for successful launch of 350,000 sq. ft. Delivery station in Coraopolis, PA.. Show less

Fort Myers, Florida Area

Support biotechnology start-up company covering seven office locations in three counties, while serving as strategic leader of hybrid IT support staff of employees and consultants and directing full IT landscape and multi-national network.Utilized both proactive and reactive systems, including Sophos, Rapid7, AlienVault and Cisco to develop and deploy layered IT security defense system. Following are my key achievements: Led Epicor 9 to Epicor 10.2 upgrade project… Show more Support biotechnology start-up company covering seven office locations in three counties, while serving as strategic leader of hybrid IT support staff of employees and consultants and directing full IT landscape and multi-national network.Utilized both proactive and reactive systems, including Sophos, Rapid7, AlienVault and Cisco to develop and deploy layered IT security defense system. Following are my key achievements: Led Epicor 9 to Epicor 10.2 upgrade project including planning, scheduling, installation, testing, training, and deployment to meet rapidly changing global business requirements. Reduced hardware, maintenance, and data center costs by upgrading current systems to cloud-based systems for Email, Phone, Security card readers, and On-line meetings. Devised new storage area network platform with lower annual recurring cost and higher reliability. Maintained 99.992% uptime for Critical business systems of Epicor, SharePoint and Microsoft Exchange over the past 5 years. Slashed IT budget costs by over 70% in last three years, while focusing on accomplishing shifting organizational goals and objectives. Enhanced systems and service while adapting to evolving system and business requirements with senior management and key stakeholders.Successful Cloud Based Software Implementations: Office365 with advance threat protection and cloud-based item level Backup and archiving from on-premise Exchange, Skype for Business, SharePoint and Barracuda Antispam systems. Jive Cloud-based phone system from on premise Avaya IP Office systems.  Zoom Audio and Video conferencing from on premise Polycom Audio and Video Conferencing Servers. Isonas Pure Access Cloud from local badge security database server. Rapid7 InsightIDR for log data collection and security analysis from local Splunk server and Alienvault appliances.  Sophos Central Antivirus from local Sophos servers and database. Zoho Expense for automated receipts, routing and approvals Show less

Center Valley, Pa

Supported privately held global specialty chemicals manufacturing company under GMP/21 CFR Part 11 guidelines, while acting as IT Infrastructure and Technology Manager. Supervised a team of 21 personnel (direct and dotted line) supporting 13 offices in 7 countries to meet technical demands of business. Relocated in house corporate data center to an outsourced data center and HQ offices to new location. . Cultivated strong ties with new and existing partners providing network support and SAP… Show more Supported privately held global specialty chemicals manufacturing company under GMP/21 CFR Part 11 guidelines, while acting as IT Infrastructure and Technology Manager. Supervised a team of 21 personnel (direct and dotted line) supporting 13 offices in 7 countries to meet technical demands of business. Relocated in house corporate data center to an outsourced data center and HQ offices to new location. . Cultivated strong ties with new and existing partners providing network support and SAP hosting and support services. Devised and executed operational support processes with outsourced SAP Hosting, Basis, and SAP Functional Support partners to ensure a robust, highly available SAP landscape for the business.My Major Accomplishments:  Reduced nightly ERP batch processing window by 50% and system disaster recovery restoration time by 40% through partnership with the development team to streamline code and databases and implementation of new backup hardware. Implemented change management and system access policies for ensuring compliance with all corporate SOX, GMP, security and data access regulatory requirements and successfully passing all audits by outside organizations.  Sustained enterprise application uptime SLA of 99.95% for SAP Server Landscape, 130 VMWARE/Windows servers, large scale systems (AS400 and Mainframe), VOIP Phone System, 1250 end user devices, and over 300 network devices. Key Assignment:Disconnected the IT infrastructure systems from parent company in less than seven months that included:o Standup and Migration to a new Active Directory environment for 130 servers, 1000 desktops, and 1100 user accounts.o Migration to Google Apps from Microsoft Exchange.o Implementation of Global MPLS and Internet based VPN networko Negotiate new vendor software and hardware agreements with Microsoft, Verizon, Google, McAfee and HP. Show less

While working as a System Administration Manager/ National Desktop Manager:Spearheaded all end user software and hardware deployment projects for over 2,700 computers, laptops, phones, and handheld devices. Spearheaded all server and enterprise application deployment projects to meet functionality and budgetary goals. Led administration of active directory, disaster recovery, email services, FTP, antivirus, Citrix servers, file shares and print services. Managed software and hardware… Show more While working as a System Administration Manager/ National Desktop Manager:Spearheaded all end user software and hardware deployment projects for over 2,700 computers, laptops, phones, and handheld devices. Spearheaded all server and enterprise application deployment projects to meet functionality and budgetary goals. Led administration of active directory, disaster recovery, email services, FTP, antivirus, Citrix servers, file shares and print services. Managed software and hardware license and maintenance agreements for the company, including Microsoft Software Assurance and Select agreements for business continuity. Led 12 desktop support technicians to ensure onsite support at eight separate locations across the US. Delivered subject matter expertise while supporting enterprise application, data center, and server support for over 250 Windows/Intel based servers across US and the Philippines. Led a team of system administrators to execute day-to-day IT operations as well as plan future department strategy for continuous business success.My Key Accomplishments: Successfully led Migration Process to a single Active Directory Domain from an 8 domain, 300 servers, 3500 workstations, 5000 user network. Completed project within the $550K budget.  Reduced the physical corporate server count by over 20% by successfully completing a server consolidation and centralization project. Functioned across multiple departments in the organization to resolve a cross platform issues to save $50K a month in labor costs and customer penalties. Reduced the amount of application defects deployed to production workstations by devising and deploying a software testing and rollout process for in house developed applications.  Managed annual department budget up to $800K to meet current and future growth needs and requirements. Supported launch of new call center in Wichita, KS, ensuring all staff hiring, training and development was complete to support the opening. Show less

System Consultant for Microsoft Gold Partner• Panasonic - Collaboration Architect and Exchange Administrator and migration specialist.• Weitz and Luxenberg, P.C. - Active Directory and Exchange Migration Architect.• American Re-Insurance – Lotus Notes to Exchange Migration Architect.• Bowne Publishing - Exchange Design Architect.

New Jersey Army National Guard - Captain, Signal Corps 1st Cavalry Division - First Lieutenant, Signal Corps

Bs, Computer Science And Engineering

Activities and Societies: Chi Phi. ROTC

Ms, Information Science