Client Services Manager
CurrentProject Initiation and Administration• Collaborated with developers to address client needs, requests and create timelines for resolution• Oversee complex process for open enrollment for benefits for clients with up to 3,500 employees• Evaluate monthly billing statements for accuracy to meet compliance requirements• Negotiate project priorities, deadlines, schedules and termsCommunications• Planned and led virtual client meetings to resolve issues, review project schedules and solicit feedback• Established direct relationships with clients, external vendors, carriers and internal departments.• Created and delivered presentations to train client Human Resource staff on new product offeringsAnalysis and Information Management• Developed new carrier data files in partnership with vendors• Analyzed file layout to translate information into the company system• Wrote technical specifications to match business requirements.• Analyzing and preparing cost estimates• Update website content utilizing HTML, assuring accuracy of detailed benefit information