Screen, refer, diagnose, troubleshoot, and resolve internal inquiries and incidents as they relate to IT systems. Ensure thorough first-level issue determination is executed utilizing all available knowledge and research tools with the objective of resolving as many end-user issues as possible.In direct contact with Costco business operations on a daily basis with the primary goal of helping leverage technical services, programs, and features provided by IT designed to help grow the company.Working directly with Costco employees, partners, and suppliers in the US and Canada in diagnosing, troubleshooting, and solving IT system issues where resolution is key to keeping the business operating as efficiently as possible. Examples of issues include: system access errors, hardware failures, application issues, equipment concerns, and associated requests for information.

🎮 Provided moderate end user technical support including analysis and troubleshooting of technical issues via web chat🎮 Troubleshooted multiple issues daily and averaging less than 5 minutes to resolve🎮 Reported bugs to PlayStation Support Team to ensure highest quality product for customers🎮 Researched and utilized solutions from different web platforms🎮 Collaborated and communicated with PlayStation Support Team to ensure customer issues are resolved quickly

💻 Provided moderately complex end user technical support including analysis and troubleshooting of technical issues.💻 Collaborated with over 35 Student Help Desk Employees to ensure high quality support💻 Troubleshooted over 30 issues a day and averaging less than 3 minutes per call via Zoom and phone💻 Supported Green River College systems migration to ctcLink💻 Managed Green River College Kent campus Computer Lab💻 Communicated and collaborated with different departments and executives to escalate and resolve issues💻 Created and updated over 12 troubleshooting documents to improve job efficiency and reduce help time per patron💻 Trained 10 new employees to become efficient with Help Desk requirements💻 Created, Maintained, and documented list of patrons helped💻 Helped over 4,000 students and faculty💻 Assisted with the re-opening of Green River College via setting up, configuring, imaging, and testing campus equipment

Ryse: Son Of Rome:🎮 Executed test cases (3-100 at a time)🎮 Wrote, Logged, regressed, scrubbed, and checked for duplicate bugs through Microsoft Visual Studio (over 100)🎮 Completed daily, self-managed data entry using Excel for Build Verification Tests and Mean Time Between Failures🎮 Promoted to Special Task Team that focused on “Rabbit Runs” after 1 month🎮 Consistently communicated and worked with a team of 6 – 20 a dayProject Spark:🎮 Executed test cases (10-100 at a time)🎮 Wrote, logged and scrubbed bugs daily (including for other testers and developers)🎮 Ran daily Build Verification Tests (BVT)🎮 Assisted with hardware/software deployment on a daily basis🎮 Worked with a team that ranges from 8-20 people that required prompt and concise communication in order to complete tasks