Head of the STR Project Office, Project Management practice and client facing Programme Delivery.

End to end programme management

Responsible for the development and deployment of Xerox global accounts strategy for EMEA geographies. This was based on requirements uncovered through rigorous data analysis and market intelligence. The strategy required the development of products and software tools as well as increasing the skill sets within the global account community.Key responsibilities included: Preparation of programme terms of reference (TOR) and programme plan.Appointing project executive and project managers.Stakeholder management – working with EMEA country executives and Senior global account managers.Risk management, supplier management and financial reporting.Programme governance to ensure adherence to Xerox policy.Contract negotiation with third party vendors and contract managementKey Achievement: Built an impressive record of advancement by accomplishing 151% of plan across targeted Global accounts and delivering the full scope of the programme on time, within budget and to the agreed standards.

Responsible for leading Global Bids on behalf of Xerox Europe with a minimum value of $10M USD. Primary responsibilities included:☛Bid team creation and management☛Establishing and maintaining C level client relationships☛Negotiation of contractual terms and conditions☛Commercial oversight☛Operational and financial governanceA few of key achievements in this tenure include:☛ Administered global bids and tenders with strategic importance to Xerox Europe and minimum contract life revenue of 10M USD.☛ Credited for achieving win rate for new logo accounts of 80% as compared to 40%, working with new clients.

The National Grid Print Infrastructure Transformation & Services Creation ProgrammeContract life revenue: 27 Million USD • Team Size: 17 • Time Period: May 2013 - April 2014As programme lead I was responsible for all aspects of programme and project delivery. Projects within the programme included: updating the clients print and document management infrastructure, deploying new print and document management strategy and embedding a specialist level two service desk operation. ☛ Resolved escalated issues by conducting root causal analysis, monitored re-baselining of programme plan, and oversaw transfer from project organisation to Xerox service delivery for BAU operations.☛ Interfaced with client programme manager and steering committee as well as prevented future delays through co-ordination with sub-contractors, Xerox and the client.☛ Set a benchmark of excellence by leading complex programme on-time and within budget.☛ Increased client’s satisfaction rate by delivering against contracted milestones.

Programme Manager - Direct Line Document Management Infrastructure & Services ImplementationContract life revenue: 14 Million USD • Team Size: 9 • Time Period: March - May 2013☛ Formulated and negotiated transition and transformation contract schedules including a statement of work and delay clauses.☛ Designed, created, and leveraged proposed methodology and processes to transform clients’ environment.Met clients’ business requirements by devising and executing initial milestone strategy.☛ Successfully delivered in-scope projects within strict timeframe.

Programme Manager- IBM / Sandvik Managed Print Services ContractContract life revenue: 32 Million USD • Team Size: 4 • Time Period: October 2012 - May 2013☛ Strengthened project integrity by selecting and mentoring project teams.☛ Set budget for programme, conceptualised programme brief and approach, and reviewed creation of initial logs and governance processes.☛Creation and membership of programme board to oversee the management of the relevant projects

Programme Manager - London 2012 Olympic Games Document Management Solution & Games Time ServicesContract life revenue: 12 Million USD • Team Size: 280 • Time Period: March 2010 - October 2012☛ Co-ordinated the best contracting efforts, set up programme scope, administered budget, performed post games analysis, and suggested improvements.☛ Responded to requests for change, evaluated and mitigated risks, and oversaw stakeholder management.☛ Established a management team such as service delivery, engineering, technical, and programme office.

Programme Manager Internal Programmes Budget:25 Million USD • Team Size: 14 • Time Period: 2009 - 2010Headcount Reduction ☛ Led project with a focus on off-shoring UK functions to Romania and conducted under non-disclosure. ☛ Organised off shoring several UK functions in line with set standards.On-boarding A Large Reseller☛ Integrating a non mono branded equipment and service provider, enabling the organisation to sell and service Xerox clients in line with existing processes and services expectations. A2B (Average to Benchmark)☛ Ensured seamless migration of multiple IT systems into a single platform.