Patrick Phillips Email & Phone Number

Orlando, Florida Area

Responsibilities Analyzed content, identified appropriate training strategies, defined learning objectives, designed courseware, developed testing procedures, built and modified interactive multimedia instruction according to the ADDIE Model (Analysis, Design, Development, Implementation, Evaluation). Wrote storyboards and worked with graphic artists and programmers to develop electronic performance support systems (EPSS), training performance support systems (TPSS) and job aids. Accomplishments *Served as initial design lead and Captivate expert for the Veterans Health Administration’s Health Benefits Advisor core and specialty courses. * Performed Life Cycle Maintenance (LCM) on all GDIT contracted courseware: reviewing, redesigning, updating, and correcting all user-reported and selfidentified deficiencies in courseware. * Developed Just in Time Training (JTT), Performance Support System (PSS) and Job Aid materials for Veterans Benefits Administration (VBA) Veteran Rehabilitation and Employment Officers (VREO).

Lake Wales, Fl

Responsibilities Created, published and monitored IMI (interactive multi-media instruction) and ILT (instructor-led training) programs including basic Microsoft Office 10 skills for all employees, teller and CSR training for retail employees and lending training for the lending department. Designed and supervised employee training during the internet banking changeover to ensure familiarity with the new system. Provided professional marketing support to all branches and departments of the bank with the goal of enhancing bank image and increasing customer base and institutional profit. Assisted vice president with market research and development of tools and strategies for implementation of an effective bankwide marketing plan. Demonstrated ability to multitask and work occasional evenings and weekends. Developed print ads, postcards, flyers, statement stuffers and other promotional material to assist in marketing specific products and services. Maintained and updated the bank’s website. Accomplishments * Designed, developed and released Office 2010 web based training (WBT) at a companywide level. * Worked with SME to write and create Teller and Customer Service Representative (CSR) procedural manuals, the CSR manual was built from the ground up. * Created IMI (interactive multi-media instruction) online manuals with user involvement via enhanced screenshots and movies using Adobe Captivate and Flash to support content. * Automated all existing forms for Marketing Department at Citizens Bank & Trust.

Lakeland, Florida Area

Responsibilities Provided administrative/secretarial support for the Executive Director of a not-for-profit youth development organization. Duties included: answering telephones & directing calls, greeting customers, operating office equipment, directing volunteers and part-time staff. Projects included: producing the organization’s annual report, invitations & publicity for various events, composing agendas for meetings, creating and maintaining office documents.

Wiesbaden, Heidelberg And Hanau, Germany

Responsibilities Reviewed requests for personnel actions for accuracy and entered information into the Defense Civilian Personnel Data System (DCPDS). Coordinated transfer of supporting documents from individual schools to DoDEA headquarters. Conducted annual school secretary training. Revised and updated training materials and standard operating procedures annually. Assisted school level staff with travel orders, housing allowance processing and payroll using the appropriate Department of Defense computer system. Performed routine clerical duties. Served as data administrator for the Heidelberg District National Security Personnel System (NSPS) pay pool. Provided support for rating officials and NSPS employees during all phases of the evaluation process. Accomplishments * Compiled and reported on student demographics and test data to show the effectiveness of teaching strategies. * Developed and conducted ILT (instructor-led training) workshops to explain DoD websites and other HR related topics to staff * Revised parent and staff handbooks at DoDDS-Europe Schools

Tyler, Texas Area

Responsibilities Assisted students in all parts of the writing process; generating outlines, developing arguments, using research effectively and exercising clear and concise grammar. Gave presentations to teachers and students on using the Writing Center effectively. Reviewed and edited students’ papers using MS Word while incorporating Modern Language Association and American Psychological Association citation styles.

Darmstadt, Germany

Responsibilities Initialized subscriber telephones and ran wire to terminals. Implemented troubleshooting procedures using digital multimeters, computer diagnostics, circuit board LEDs and configuration switches. Inspected and replaced faulty equipment to ensure system integrity.

Master Of Arts (Ma), Education, 3.85

Bachelor Of Arts (Ba), English, 3.76

Activities and Societies: Sigma Tau Delta