Intermediate Account Manager
CurrentTransamerica, Norwood, MA April 2019-PresentIntermediate Account Manager Sept 2021-PresentAccount Manager April 2019 – Sept 2021 • Handle the daily administration of employee benefit plans including life, health and specialty markets.• Develop and foster relationships with clients, internal partners and TPAs• Coordinates the internal research and resolution of claims billing and eligibility issues.• Build and maintain positive and productive relationships with clients and key personnel so that the business can maximize the value of relationships• Maintain up to date knowledge about company products, services, and processes• Worked to understand the problems and challenges of clients to identify ways the business could better address those needs• Work in collaboration with internal departments and teammates to ensure client needs are fulfilled effectively• Assist teammates with questions and be a go-to contact for any issues or questions• Help lead trainings for teammates around products, questions, or anything that was requested that they need additional training• Develop new strategies to improve client satisfaction• Work to understand the problems and challenges of clients, teammates, and other internal teams and identify ways the business could improve• Act as point of contact for complaints and escalate issues as appropriate
