Patrick Piersanti Gioe Email & Phone Number

Remote

Spearheaded the creation of a comprehensive Fraud Operations Department from the ground up, collaborating closely with cross-functional teams, including Strategy, Engineering, and Legal/Compliance, to establish a robust framework.Authored and implemented standard operating procedures (SOPs) for various fraud detection alerts, ensuring consistency and accuracy in handling cases.Led the training and development of a Business Process Outsourcing (BPO) team to effectively manage fraud alerts and continuously scale operations to accommodate the company's rapid growth.Supervise day-to-day production work, providing ongoing coaching and mentoring to enhance team performance, optimize workflows, and drive continuous improvement.

Acquired by Robinhood

Responsible for reviewing potential and existing customer data to ensure the authenticity of information provided. Also responsible for identifying fraudulent activity and mitigating losses to the Company. Make sound subjective decisions to close risky relationships, place and remove restrictions on accounts. Investigate and resolve accounts in arrears.

Wilmington Delaware

Specializing in delivering a truly amazing customer experience while offering accurate and sensible solutions to your banking needs. • Answer incoming calls and market banking products to new and existing customers• Uphold and explain key Customer guarantees

Kendall Park, New Jersey

Taught driving lessons to students age range 16 to 70.• Provided challenging lesson on the rule of freeway driving along with night driving to students• Helped students on improving their knowledge towards roadside safety; changing flat tires, checking tire pressure and checking oil level• Assist to educating teenage and adult students on other driving safety and awareness; hand single, emergency braking, seatbelt and airbag protection along with hazardous driving• Organized, prepared and consult with students parents or adult family member in one on one discussions

Piscataway Nj

• Responsible for assisting Members and Providers regarding health benefit plans and medical claims reimbursement.•Provide timely and accurate responses and resolutions consistent with plan information.

Ewing Nj

• Researched and resolve inquiries, via the phone, email and written correspondence.• Worked in a fast paced, structured environment adhering to key performance metrics with high emphasis on quality and productivity• Responsible for providing first call resolution and root cause analysis• Completed other duties and projects as assigned by the Customer Service Manager.

Pennington Nj

Supporting Bank of America Merrill Lynch’s Retirement Group, Retirement Benefits Contact Center is an in-bound call center that provides award-winning service to employees within Fortune 500 companies’ retirement plans, including: defined contribution, defined benefit, non-qualified deferred compensation arrangements, stock option plans, self-directed brokerage accounts, Merrill Lynch Advice Access, and individual retirement accounts.