• Ensure all client queries are answered quickly and efficiently (phone calls and emails) Primary activities include deposits, loans, system support, account and transactional queries• Lead liaison for with shareholders (i.e. product, implementation and sales teams) to ensure CS has the required know-how to support new products/services• Product Expert on all e-Channel related item• Address clients accordingly when service recovery is required, and liaise with required stakeholders to prevent similar occurrences in the future• Developed new and amended existing workflows to decrease client turnaround times • Assisting with new Top-Tier model rollout for VIP clients which we identified jointly with TB• Project Manager in APAC for Client Services in-house communication/KPI tool (Hobart) First point of contact for all issues/incidents/feedback for users within APAC Communication with Global teams on our request and ensure updates/enhancements are launched in order of priority to regions needs Launch new initiatives to ensure the data quality is pure and it can be used analytically Formed close relationships with two other major regions EMEA and Americas to ensure flow of information is circular between us.

• Managed the Pricing System to ensure a smooth transition between sales and implementation teams, successfully migrated over 200 clients to the new system in the Banks sector• Resolved client pricing issues through creative solutioning and collaboration with key stakeholders (i.e. product, implementation and sales teams), by leveraging system capabilities and/or working around system barriers to meet client’s unique needs• Provided accurate MIS reporting and presentations for senior management business reviews (i.e. following up with action items with segment heads) • Coordinated and implemented over 15 marketing events and client seminars,o Launched a new annual Trade campaigno Organized internal Strategic to Transactional seminars which is a business initiative to leverage Financial Markets deals to increase Transaction Banking business flows• Communicated business updates to key stakeholders through internal newsletters