With over 17 years of experience in IT service delivery and operations management, I am a passionate and proactive leader who strives to deliver excellent customer service and technical support. As the Team Lead Operations Management IS&T at BRP, I oversee the operations of the corporate applications and ensure their availability. I also manage the incident resolution process, collaborate with various stakeholders, and implement continuous improvement initiatives. Previously, I worked as a Corporate Application Specialist and a Team Lead at CGI, where I gained extensive knowledge and skills in service delivery, technical support, problem solving, and project management. I am motivated by the mission of BRP to create innovative and sustainable solutions for the powersports industry, and I am eager to contribute to its growth and success. I bring diverse perspectives and experiences to the team, as well as a strong commitment to quality, efficiency, and customer satisfaction.