Patrick Potier Email & Phone Number

Montreal, QC, CA

Montreal, Quebec, Canada

Oversee Coconut’s entire portfolio of professional services projects, ranging from standard SMB implementations to custom professional services projects for Enterprise clients.

Montreal, Quebec, Canada

• Built the professional services team from the ground up
• Provided direction to multiple complex projects, customers, and prospects simultaneously
• Worked closely with Engineering, Product, and Sales on scoping requirements and needs
• Implemented new processes for successful cross-department collaboration

Montreal, Canada Area

• Responsible for team management and operation of our Professional Services department
• Overseeing the successful delivery of enterprise support to our customers
• Provide leadership & direction to team members in designing and implementing comprehensive solutions to meet customers needs
• Create and implement process to achieve a productive work environment for individuals, team, and organization
• Manage and balance resources, competence needs, KPIs and department costs
• Coach, mentor, motivate, supervise and evaluate team members, and influence them to take accountability for their assigned work

Montreal, Canada Area

• Designed comprehensive solutions through interactions with technical and non-technical customers
• Identified project issues/risks and provided solutions to mitigate or resolve issues
• Provided recommendations for optimization of software solutions
• Contributed to knowledge repository by producing clear technical documentations and presentations
• Traveled to clients for onsite discovery and solution presentations

Vaudreuil, Qc

• Gathered requirements to consolidate R&D hardware into the Vaudreuil Data Center
• Created technical documentation and coordinated installation and integration of test/development environments
• Optimized R&D environment solutions by considering data center requirements such as space utilization, power consumption, cooling, network bandwidth

Linkoping, Sweden

• Drove and implemented network consolidation efforts in the Linkoping Data Center
• Provided support to the R&D organization for new test and development environments
• Participated and led stakeholder meetings to ensure problem resolution and timely delivery
• Led knowledge sharing workshops to contribute to improvements in the organization

Montreal, Qc

• Configured and integrated nodes and solutions into new and existing telecommunications networks
• Created cost effective solutions through activities in network design, planning and deployment
• Maintained stable test environments and optimized networks
• Provided technical support to internal and external customers
• Hired, supervised and mentored test environment support team interns

Montreal, Qc

• Analyzed, diagnosed and designed solutions for deficiencies identified by customers on delivered flight simulators
• Collaborated with various parts of the organization to test and implement solutions

Montreal, Qc

• Supported and maintained telecom software released to Ericsson's customers
• Updated network nodes with most up-to-date software releases and performed relevant quality checks