Patrick Pouw Email & Phone Number

Utrecht, Ut, Nl

Breukelen

At ZorgDomein I am the Lead of the IT department and my team is responsible for everything related to Infrastructure from managing Servers, Network and Cloud to Applications and Employee/customer support.

Bunnik

At InToto BV I was responsible for managing the Network-System Engineer team and their daily activities and I was also responsible for the education and training of the team.Besides managing the team I was the 3rd line engineer when it came to solving problems and helping customers and I was also responsible for almost all the projects off our customers on-site and off-site.Daily operations:- Leading the daily stand-up and coaching the team throughout the day- Solving 3rd line incidents and problems and executing 3rd line changes- Leading new customer projects as well as executing them- Advising customers on a daily basis and helping them translate their needs in technical applicationUsed products:- Windows Desktop OS family- Windows Server OS family- Linux (several distro's)- MacOS- Connectwise Automate- Connectwise Control- Eset Remote Administrator- Ahsay Online Backup- Nakivo Backup and Replication- Mikrotik product family- Ubiquiti product family- Office 365- Microsoft Azure - VoIP telephony systems (FreePBX/Speakup/Maxitel/Voipgrid/Broadsoft)- Raspberry PI- Dynamics CRM- ERP/HRM software (Accountview/Exact/Afas/Unit4)- Directadmin- Juniper firewalls- Microsoft Lync Server- Fiberoptics- tons of other software and products

Utrecht/Nieuwegein

As a last year trainee this was my final internship. During this internship i was responsible for supporting the customers, and was also responsible for creating and maintaining new infrastructures.Daily Operations:- Supporting and informing users in terms of computers and telephony.- Providing instructions to users about programs and computing- Creating new infrastructure's- Installing new computers- Replacing current computers- Installing new (network) applications- Creating and maintaining user accounts (Active Directory)- Maintaining contact with various suppliers (goods and services)Used products:- Windows Server 2000, 2003 en 2008 - Windows XP, Vista, 7- Linux- Microsoft Exchange server- Microsoft SQL Server- Norton Antivirus- Cobian Backup- Microsoft Office 2003, 2007 en 2010- Educational Software- VMWare (ESXi)- Topdesk (Service management application)- Cisco Routers/Switches

Nieuwegein

As a first year trainee at NewNetworks is was responsible for maintaining Desktop office computers and registering and monitoring 1st line incidents.Daily Operations:- Supporting and informing users in terms of computers and telephony.- Providing instructions to users about programs and computing- Installing new computers- Replacing current computers- Maintaining local servers and computersUsed products:- Windows Server 2003 - Windows XP- Novell- Unix- Microsoft Office 2003- Mitel Telephony VoIP- Cisco Telephony VoIP- Topdesk (Service management application)