Patrick Power Email & Phone Number

North America

Ottawa, Canada Area

• Highly cross-trained to service a wide variety of equipment for all of NCR contracts, such as Cisco, McAfee, Symantec, Quantum and Research in Motion. Servicing these top-tier companies requires continuous training.
• Familiar with network infrastructure, IP/UDP based servers, VMs, data storage.
• Second level service on ATM consisting of troubleshooting points of failure, such as mechanical systems, photo and pressure sensors, mid-level PLCs, PC core components and operating systems.
• Experienced with new installation projects working long hours with multiple vendors and contractors to meet strict deadlines.
• Prioritization and self-management skills were finely honed due to changing customer needs and extremely rapid response requirements of multiple customers.
• Proper escalations to the appropriate team to quickly and effectively resolve problems as they arise (manager, team leads, peers, customers)