Patrick Prasad Email & Phone Number

North Sydney, NSW, AU

North Sydney, New South Wales, Australia

Manage IT asset lifecycle including registration, monitoring, patching, disposals, repair, installation, and peripheral support.Monitor and manage security level of all workstations/mobiles, aligning with enterprise processes. Manage the expectation of users for IT related issues, and provide user with training & education whereApplicable.Manage local.

Central, Fiji

Support for Pacific Region - Coke Fiji, Paradise Beverages, Tonga, Samoa and VanuatuManage the technical support team, providing line management, mentoring and engagement with other support teams.Set and monitor targets for support staff, focusing on improving and developing performance and knowledge to ensure that SLAs are met.Ensure that ticket queues.

Fiji

• Windows 10 Enterprise
• Azure AD, ASR
• Windows Azure
• VMware vShpere 6.5
• Nimble Storage
• Fortinet Firewall

Fiji

• Overall Systems and Networks, Infrastructure Administration
• Disaster Recovery Administration
• Information Security Monitoring
• Ensuring a secure and stable network security and maintenance of CCAF’s Server and desktop environment.
• Attending to computer and related services requests from internal and external customers.
• Responsible for the timely and accurate compiling of periodic reports.

Fiji

• Responds to telephone calls, email and personnel requests by determination and resolution or escalation of basic and advanced technical problems.
• Configuring, repairing and tracking of hardware. Software and hardware installations on end-user PC's, Company Phones, Printers and provides support to end users on a variety of issues.
• BASIS Backup and End of Day Processes.
• Maintaining IS related databases.
• Documents, tracks and monitors the problem to ensure a timely resolution.
• New User Network Intro/Training/Policies (welcome kit).

104 Gohill Building, Toorak Road, Suva

Develop, implement, and maintain policies, procedures, and associated training plans for network resource administration and appropriate use.Establish service level agreements with end users.Plan, acquire, and coordinate installation of in-house and remote hardware and software across the organization’s network.Test network performance and provide network.

104 Gohill Building, Toorak Road, Suva

• Installing and configuring computer hardware operating systems and applications.
• Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
• Replacing parts as required applying warranty on a single machine and placing back the faulty components back in the box to resend it to the manufacturer.
• Working on a single machine at a time, working patiently.
• Having good Chats with your Team Members.
• Repairing need computer parts ask the Sales Team to send a quotation to the customer.

Shop 3, Sabrina Building, Victoria Parade, Suva

Working As Senior Tech responsible for carrying out in house workshop duties, PC networking and hardware repairs as well as dispatching, delivering services at customer premises, and ensuring the smooth running of the technical department.

Lot 1 Corner Of Queen Elizabeth Drive, Nasese, Ratu Sukuna Road, Suva, Fiji

Assisting officer in configure the Printer and also check the PC connection for new staff.Assisting Officer in setup projector and laptopConfigure EmailDeploy PC Load Image with Data recovery SoftwarePart of Joint-ID project. Deployed to West Sites to Setup Printers and Network for Card Printing

Diploma In It Networking, Information Technology, Distinction

Studies and also do part time work

Cisco (Ccna1-4), Ccna

studies and part time work