Patrick R. Email & Phone Number

Wilmington, Delaware

• Responsible for the operations of 6 branches and a call center • Oversees facilities maintenance and security for the credit union

Wilmington, Delaware

• Responsible for the operations of 5 branches and a call center • Oversees facilities maintenance and security for the credit union

•Responsible for overall daily operations, including management and training of colleagues, scheduling, customer service and sales •Performed cash audits and maintained appropriate branch cash level•Participated in regional marketing events such as the Ballpark Banker program at Citizens Bank Park and the Delaware Bank At School program

•Recruited, interviewed, trained and supervised up to 25 employees and managers•Traveled to assist in the opening of 8 new stores. Developed management teams and up to 20 cashiers for each location.•Develop and evaluate new procedures and systems rolled out by the company•Ensured sales growth through customer service and conflict resolution

•Accountable for daily operations of specialty retail store•Assisted in the training of new cashiers and managers. •Aided in the opening of 5 new stores which included recruiting, training, merchandising and marketing

Mba, Finance

Bs, Business Administration