Patrick R. Email & Phone Number

Wilmington, Delaware

• Responsible for the operations of 6 branches and a call center
• Oversees facilities maintenance and security for the credit union

Wilmington, Delaware

• Responsible for the operations of 5 branches and a call center
• Oversees facilities maintenance and security for the credit union

• Responsible for overall daily operations, including management and training of colleagues, scheduling, customer service and sales
• Performed cash audits and maintained appropriate branch cash level
• Participated in regional marketing events such as the Ballpark Banker program at Citizens Bank Park and the Delaware Bank At School program

• Recruited, interviewed, trained and supervised up to 25 employees and managers
• Traveled to assist in the opening of 8 new stores. Developed management teams and up to 20 cashiers for each location.
• Develop and evaluate new procedures and systems rolled out by the company
• Ensured sales growth through customer service and conflict resolution

• Accountable for daily operations of specialty retail store
• Assisted in the training of new cashiers and managers.
• Aided in the opening of 5 new stores which included recruiting, training, merchandising and marketing

Mba, Finance

Bs, Business Administration