Patrick Mcpherson Email & Phone Number

Seattle, Wa, Us

Seattle, Washington, United States

Identifying, engaging and organizing the migration planning associated with over 30 Shared Services operating on Oracle's Gen1 cloud infrastructure, including running architecture meetings and following through with services migrations (including PaaS and SaaS services).Led a coordinated effort with Oracle IT, Infrastructure, and Finance, to re-baseline Oracle’s Gen1 datacenters and their entire updated financials. Setting meeting agendas, driving deadlines, and facilitating coordination amongst all participants.Lead program manager on an Oracle Cloud-wide Efficiencies program, which involved gathering ongoing details from service teams on their projects, tracking status, maintaining a Jira database, and updating executives and Finance. This work includes to facilitating weekly dialogue with Finance and engineering teams to ensure that what we present is both accurate and agreed upon by all parties. Drafting a weekly report to aggregate this OCI-wide data, which is presented weekly to Oracle Cloud Infrastructure’s EVP.

Seattle, Wa

• Manages multiple global end-to-end programs for OCI business operations.• Oversees and tracks day to day launch milestones. • Ensures processes are documented, efficient and streamlined.• Communicates project and program status and report updates to senior leadership.• Leads global communication meetings across 12 countries to triage and correct any process gaps.• Coordinates real estate and facilities projects for all global Oracle cloud locations.• Manages through ambiguity by addressing tactical issues head-on and providing recommendations to stakeholders.• Supports new program managers with their programs in addition to training them on new tools and processes.

High Point, Nc

• Managed queries, billing, and customer service for over 1,000 provider accounts.• Handled account escalations at the manager level for 27 representatives.• Reviewed provider insurance claims for 100% accuracy and CPT-4 and ICD9 coding corrections.

Augusta, Ga

EZ-GO Inventory reporting to Vice PresidentInventory purchasing and management to support "just-in-time" goalsCompleted internal orders for service department

Bellevue, Washington

• Supervised, trained, monitored, developed and supported all new and existing account representatives to exceed company standards and goals.• Provided superb account support to patients of over 84 physicians in 8 office locations.• Developed and maintained third party billing process increasing efficiency by 50% in processing and paying claims• Managed account escalations for over 2,500 customers.

Redmond, Washington

Sorted and loaded packages in a fast-paced, high-volume plant; up to 2000 packages per hourSupported management in the fulfillment of several different positions as neededAssisted colleagues and works as a team to ensure the completion of all job functions

Batesburg, South Carolina

Communicated with the customers regarding multi-million dollar ordersAccomplished warehouse deadline goals, exceeding operational standardsWorked directly alongside customer to assure 100% satisfactionFilled transaction orders for delivery of supplies to multiple departmentsReviewed and maintained inventory through SAP and cycle counting

Aiken, South Carolina

Worked as a team to ensure guests receive excellent service Made decisions to resolve customer complaintsAccomplished training, and supervision of 2 - 3 new employees at a time to fulfill job requirements, including helping with the selection of new employees

Aiken, South Carolina

Coordinated the largest fundraising event of the year (proceeds were in excess of $8,000, a 15% profit increase from the previous year)Wrote articles for company newsletter and created advertisements for fundraisingCreated schedules for 40 on-call staff and volunteersCompleted paperwork for government grants

Aiken, Sc

Operations administrationFacility cleanlinessCustomer serviceCash register; item ring-upGrocery baggingLot attendant

Bachelor Of Arts, Communications

Lambda Pi Eta Honor Society Officer 2009/2010 Communications Student of the Year 2009/2010 Cum Laude Overall GPA - 3.71

G.E.D.