Strategically plan and lead meetings with the Corporation’s Leader (up to SVPs level) to coordinate the improvement the Business Continuity and Disaster Recovery.• Influence department priorities based on criticality (key Business Continuity concepts, key critical system, key operations and respective gaps between objective and current reality).• Plan and Lead Tabletop exercise to better Business Continuity, Cyber Crisis Management and Crisis Management.• Coordinate after crisis report and actionable items for Business Continuity and Crisis Management; communicate efficiently with a multitude of stakeholders at all levels to ensure solid Business Continuity and Crisis Management.• Create and Deploy Awareness on Business Continuity via online learning and seminar (full capacity on-site attendance and around 60% of remote staff attendance with guest speakers from Physical and Cyber Security, in addition of Regina Phelps – a renowned international Business Continuity speaker) and liaise cross-functionally on implementing a world class Third-Party Risk Management program reducing future time spent on this activity by around 80%; foster competence and morale.• Research latest Business Continuity and Crisis Management trend to better PSP’s program and improve department’s efficiency by implementing high level processes to shorten time spent on activities (estimate of 70% time reduction).• Key Achievementso Led the implementation of a yearly training module for Business Continuity and Crisis Management.o Led and coordinated 2 comprehensive reports on the full capacity of recovery of the company under a tight schedule with over 40 collaborators (for Cyber and off-site recovery).o Provided Investments crisis team with best practices of managing crises.o Led a business case to purchase a Business Continuity management tool to further enhance time efficiency (around 40% of estimated time reduction).

Plan and lead meetings with the Corporation’s Leader (up to Local C-suite level) to advise on COVID-19’s Crisis management and Business Continuity response.• Plan and Lead meetings with the Corporation’s Leader (up to Local C-suite level) to advise on the improvement of the Business Resiliency leading to investment on NDA-bound project and a seamless COVID-19 response (1 week for around 20’000 employees to be fully operational on the onset of the pandemic.)• Create, Maintain and Present performance reports and thrive as a team to Coordinate the department’s operations in accordance with the current objectives, fostering competence, morale, and retention.• Project Management, change management of emergency communication software’s implementation.• Onboarding of Business Continuity Advisors and manager.• Communicate efficiently with a multitude (800+) of stakeholders at all levels to ensure the business resiliency (99% of maintained BCPs and BIAs were reviewed according to the audit schedule).• Innovate and review the processes to better further the Business Resiliency.• Crisis Management Overhaul (Playbooks, structure, members and process) to improve communication efficiency and crisis management.• Negotiate current and future providers contracts (3).• Key Achievementso Matured COVID response over 5 reviews and shared lessons learned transversally leading to improved resilience in day-to-day operations and cyberthreat response.o Coordinated IT’s and the Business’ response to remote work implementation.o Collaborated on Intact Financial Corporation’s Cybersecurity Risk due to rising ransomware risks.o Innovated on designing and implementing simple Business Continuity reports.o Collaborated on 3rd party risk management assessment.

Plan & lead meetings with the department to ensure the mobility of information among the employees and project implementation.• Train & lead manager & colleagues on leadership, management, performance management & communication skills.• Performance management of 10 to 25 employees; furtherment of the department operations by focusing on critical roadblocks and implementing the relevant action plan. Recruiting, onboarding, training of employees and training & documentation creation.• Operation Coordination and Change Management. Create, Maintain & Present performance reports.• Creation and Implementation of process to ensure information mobility throughout the different regions to better meet the department objectives.• Influence with diplomacy other departments to offer a superior client experience.• Work with deadlines and shifting priorities as a team to prioritize, coordinate & implement projects.