Patrick R. White Email & Phone Number

Chicago, Il, Us

United States, Us

United States, Us

Woburn, Ma, Us

Main point of contact for TeachTown clients within assigned region, responsible for providing exceptional client experiences that led to retention and growth, performing but not limited to the following: -Guiding clients through the post sales activation and implementation process of programs.-Facilitating setup and scheduling of on-site/virtual professional development purchased.-Prompt response and resolution of all inquiries and issues. -Conducting client loyalty sessions to review program use and progress. -Proactively identifying upsell opportunities to submit to Sales Team to achieve incremental revenue.-Foresight of any potential issues; formulation/communication of solutions. -Overall front-line support for any/all incoming client interactions.

Dallas, Texas, Us

• Evaluated the identified signs of risk/engagement and developed strategy for increased engagement and retention.• Conducted client outreach and through discovery with clients, determined why the identified trigger has impacted usage, and offered solutions to increase engagement and retention. With this, driving continued value and benefit of Thryv software. • Identified areas for monetization/increased spend, and effectively met all revenue objectives.• Through established cadences; continued client outreach to ensure increased usage and spend.• Acted as ongoing point of contact for software and product related needs- including education/training, best practices and assistance.

Rolling Meadows, Il, Us

Client Service Operations- Internal Support Desk / Provided superlative client service, fielding incoming day to day business process and technical support requests including; identifying, prioritizing, troubleshooting, and leveraging all available resources to resolve production related issues/ Resolved issues with broad range of troubleshooting related to: business processes, software functionality, application configuration, database management, and third-party products / Utilized monitoring tools and creative pro-active monitoring practices to ensure system availability, functionality, and performance 24/7, met and exceeded all defined service level agreements.

St. Louis, Mo, Us

Region Key Account Specialist- responsible for managing assigned client portfolio and being the point person in correlation with other departments, such as Purchasing, IT, Customer Service and Sales to ensure the clients’ needs are met. Direct client facing role via phone and email to directly drive the business through auditing, forecasting, ordering levels, setting account goals and deliverables.

Schaumburg, Illinois, Us

Primary objective: Provided responsive Client Service/Operational Support for NETWORK® Corporate Accounts, and for Member Distributors servicing accounts. Acted as a key contact and resource within assigned business segment for Corporate Accounts and Sales Team. Collaborated effectively within team and with other departments for prompt resolution of issues. Focused efforts to achieve Client and Member Distributor satisfaction, and support Client sales growth.

Tewksbury, Ma, Us

Horticulture Industry- major account management- concentration in business to business annual/perennial flower/vegetable seed sales to growers (greenhouses, nurseries, farmers, etc) for mass production. Duties included but were not limited to the following: proactively managed the business within assigned Region / managed and provided service to both internal and external customers. / enabled field staff to increase the quality and quantity of sales calls by providing high quality and timely support, service and information to field sales staff / Responsible for managing the business of assigned regional accounts for specific Sales Reps / Ensured the accuracy and timeliness of business transactions and pricing of accounts /Communicated business program and process information to the field sales staff and customers / Responsible for order integrity/management, pricing, vendor communication, clearing of shipments (freight questions), assisted in claim initiation and resolution / Training sales force in all areas of the business including programs, processes, B2B sites, and business procedures / Developed and maintaining relationships with Management, Sales Representatives, customers, prospects, vendors, and external customers.

Washington, Dc, Us

Responsible for handling higher level and more complex client files; assisted in assigning files to appropriate consultants; monitored consultants' daily workload/ Reviews/prepares various passport and visa applications and supporting documents to be submitted to various embassies/ consular offices and the US State Department according to their standards/Communicates as needed with clients, embassy staff and the US State Department representatives regarding status of visas and ensure deadlines are met within operational protocol/Researches visa/entry requirements for US and foreign nationals for travel internationally/ Ensures that Consultants provide quality customer service; Investigates and resolves problems escalated by consultants/ Ensures system updates and problems are communicated to the technical departments and management/Crosschecks all visa and passports after processing (before shipment) for quality control purposes/Reviews, updates and enters new files daily to ensure that information is accurate and complies with government and consular policy and procedures/ Perform Quality Assurance tasks by listening to recorded calls and providing feedback/ Assists in training new consultants and couriers

Philadelphia, Pa, Us

Customer Care Specialist• Handled inbound calls in regards to communication/entertainment products; cable/phone/internet and billing of these services; reviewing and making necessary adjustments to subscribers account, thorough trouble-shooting of technical issues, proactive initiation of upgrading/selling productsPeer Trainer• Acted as point of contact for peers and newly hired employees/ conduct trainings and facilitate meetings to ensure that new hires understand processes, policies and proceduresInterim Care Supervisor• Monitored and coached frontline employee’s performance towards expected career goals, review daily operations and provide feedback to team of 10-14 representatives, conduct weekly/monthly and annual employee review sessions, maintain and enforce company policies/guidelines, network with managerial staff to improve internal processes that best meets the needs of the customer, proactive planning led to notable increase in morale in customer service department.

Basking Ridge, Nj, Us

Handled inbound calls in regards to communication products; cellular device and the billing of service. Making necessary adjustments to customer’s account/ performing account analysis and updating customer to rate plans best suitable for the needs based upon monthly usage and spending budget/basic troubleshooting of wireless device