Patrick Rabitaille Email & Phone Number

Ponte Vedra Beach, FL, US

• Product Owner of over 30 internal applications utilized by the PGA Tour. Team leader in transitioning the PGA Tour to Agile Methodology principles. Responsible for managing and prioritizing sprint releases and backlog.
• Proficient in Atlassian Tools: JIRA, Confluence, Slack.
• Acted as Project Manager for multiple internal projects.
• Set Yearly and Monthly checklists with Vice Presidents and Directors of multiple departments
• Host daily stand-up Sprint calls, Bi-Weekly Sprint Refinement and Backlog Scrubbing meetings.
• Experienced working with API and database pulls: Insomnia/Postman applications.

Alpharetta, Georgia, US

• Merger of GE/Wabtec/Kaleris provided opportunity for continued promotion from Analyst to Manager, to Regional Manager. Lead customer team, including international team members, in support of policies and procedures.
• Helped merge ShipXpress, PINC, and Railcar RX under the Kaleris Corporation umbrella.
• Work with four product teams to oversee complex projects, review data trends, and discuss roadmaps for production releases. Manage level 2 US support team and 2 L1 customer support teams in Sri Lanka/India.
• Raised C-Sat score from 88% to 98% through long/short term KPIs with support team.
• Work directly with Level 3 Software Engineers to discuss fixes, enhancements, and production releases.
• Act as Customer Success Manager, meet customers weekly to discuss goals, issues, and enhancements.

Pittsburgh, Pennsylvania, US

Pittsburgh, Pennsylvania, US

• Responsible for providing expert software support services for shipper and rail customers, resolving issues for customers experiencing application workflow issues through communication with our internal support and.
• Only individual team member responsible for three different products: EBOL, Yard, Rates
• Assisted on other Shipper products for Portal and Trax including Salesforce cases and meetings
• Self-taught EBOL, Yard, and Rates applications
• Customer implementation - Led Demo’s for over 5 different customers overviewing our products
• Helped lower total closing case efficiency across all Shipper products

Darien, Connecticut, US

• Oversee Customer and Crew relations, responsible for the implementation of new programs, manage a team of four customer service representatives, review revenue cost and billing implementation
• Became Primary Specialist within two years of work.
• Knowledgeable over 25+ railroads and their fleet management.
• Provide excellent customer service to all.
• Worked with Senior Vice Presidents in creating new processes that implement billing strategies.
• Lead, develop and motivate team/department.

Cranberry Township, Pennsylvania, US

• Responsible for obtaining customer accounts through cold calling for the Freight Solutions Department. Guided my team of three logistic specialists through daily goals and responsibilities.
• Contracted over 50 new customers to PLS Sales database.
• Provided new customers with truck availability to help maximize supply chain growth.
• Negotiated freight rates through mileage, cost and weight calculations.
• Drive Metrics through communication and employee engagement.
• Daily communication to inform team of operational goals, achievements and areas of opportunity.