• Responsible for analyzing and comparing reporting documentation that is transferred between AIG and third party administrative systems.• Managing weekly reports for defect analysis.• Working with vendors in upgrading AIG’s reinsurance administrative system from a mainframe environment to a .Net platform.• Creating test plan documentation for system change requests to enhance live systems and correct system defects.

• Management of Client Accounts and relationships.• Management of site estimation and bid proposal.• Implemented Social Media channels and Advertising mediums.• Quality Assurance Enforcement.• Driver of Sales Force initiative.

• Supporting the global implementation of a new claims system by participating in the full project life-cycle as part of multiple international implementation teams as well as the Maintenance Support team for the EMEA Region (Europe, the Middle East and Africa)• Served as an analyst during the requirements gathering sessions in Brussels Belgium, Rotterdam Amsterdam by giving multiple presentations and demonstrating various topics and system functionality to the line-of-business managers and Subject Matter Experts (SMEs) and capturing and documenting business requirements.• Utilized project management skills by leading over 4 User Acceptance Testing (UAT) sessions and assisting with others by creating and validating test scripts, hosting daily defect triage calls, providing a daily report of overall UAT status to senior management, and leading production checkout sessions for scheduled and emergency releases for Italy, United Kingdom, Ireland, Germany, France, Belgium The Netherlands, South Africa, Spain, and Portugal.• Served as a Support Analyst for the EMEA Maintenance and Support Business Analyst Team. Charged with identifying, analyzing, and triaging production defects. Answering business user queries, communicating system outages and/or issues to the business user community. Researching and clarifying business requirements to address reported issues. Assisting in providing alternative solutions for reported defects, validating that newly implemented fixes and enhancements meet business needs, and providing daily support of system operations.• Lead daily collaboration calls with the development, quality assurance, application integration, and end-to-end testing teams to discuss requirements, reported defects, and provide overall project status.• Captured new requirements, create enhancement request documents, and demonstrate Working Build reviews to SMEs, other business users, and management upon completion of requested system enhancements.

• Conducted detailed investigations to determine the causation of damages on filed claims.• Analyzed third party claims and researched damage values for claim resolution.• Managed the evaluation of medical records and review of medical bills to indemnify customers with bodily injury claims.

• Conducted detailed investigations to determine the causation of damages on filed claims.• Analyzed third party claims and researched damage values for claim resolution.• Managed the evaluation of medical records and review of medical bills to indemnify customers with bodily injury claims.