• Focus on deepening relationships with individual and small business customers/clients, accomplishing this by identifying financial needs, offering appropriate solutions and connecting clients with specialists. • Primary point of contact within financial centers for small business clients and resident expert for small business products, services and strategies. • Partner with a team of dedicated product specialists – all designed to meet the unique priorities of small business clients, including managing cash flow, improving their business, managing employees, banking with convenience, and achieving their personal financial goals. • Report to the Market Leader and partner closely with the Financial Center Managers to ensure adherence to operational compliance policies and procedures

• Schedules employees, maintain inventory levels, conducts physical inventory checks, maintain store appearance, and completes day-to-day paperwork as directed.• Maintains proper inventory controls, facilitates inventory transactions and maintains compliance with AT&T Mobility store standards.• Spend majority of time on the sales floor to ensure efficient, courteous handling of customer requests, including sales, billing/service problem resolution, bill payments and technical troubleshooting.• Responsible for coaching employees on a daily basis and reporting results to upper management. Conduct weekly sales meetings and inspect current sales initiatives.• Develops action plans for employees and assist them in reaching goals through constant feedback.• Assist store manager in developing monthly and yearly sales plans and ensuring they are implemented efficiently.• Under the direction of the Store Manager, schedule employees, maintain inventories, conduct physical inventories, maintain store appearance and complete day-to-day paperwork as directed. Assist Store Manager, as directed, by assisting in the development, training and management of assigned team, which may consist of support or sales personnel.• Deliver the right customer experience by assisting with management of the store, customer coordination, the welcome and wait time process, supporting the team and assisting sales personnel with customer transactions

• Responsible for entire store staffing of approximately 125 employees• Spearheaded new employee training programs; followed up with training and development for all new employees.• Responsible for all point of sale transactions, and all customer services’ processed in store• Processed employee payroll and all monetary expenditures on a weekly basis.• Managed weekly store’s profit and loss statement, as well as all labor expenditures.• Assisted General Manager in revamping Best Buy’s National training program.• Managed 2 area managers; 7 supervisors; 5 assistant supervisors; and over 60 employees• Responsible for all sales and margin budgets put forth by Best Buy’s corporate headquarters.• Responsible for averaging 22% yearly growth in sales.• Assisted district sales develop managers in developing sales strategies for all regional sales teams.• Responsible for obtaining a number one company ranking in overall sales for three consecutive months across the nation.