Patrick Ransome Email & Phone Number

Raleigh, North Carolina, United States

Raleigh, North Carolina, United States

* Taught Information Technology coursework, specifically Linux, CompTIA+, MTA Security and MTA Server to class sizes of up to 100 students.* Worked as a liaison between Students, Lead Instructor, Success Coordinator and other School Officials to help provide a successful education experience.* Manage student tasks and open activities using reports in Salesforce.* Kept abreast with developments in subject area, teaching resources and methods and made relevant changes to instructional plans and activities.* Experienced in supporting Windows 7, Windows 10 operating systems and other applications.

Raleigh-Durham, North Carolina Area

Rocky Mount, North Carolina Area

* Installed and provided troubleshooting and customer training for high-speed internet and telecommunication systems.* Provided customer with information and requirements for all services.* Trained new employees to properly perform installations and repairs.* Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data and VoIP.* Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.

Greenville, North Carolina Area

* Established and updated work schedules to account for changing stafflevels and expected workloads.* Coached employees through day-to-day work and complex problems.* Resolved account issues to build rapport and relationships with clients.* Actively supported service associates by quickly responding toquestions via phone and email and finding appropriate solutions tocustomer issues.* Standardized office structures and processes to promote collaborationand increased performance.