Oversaw a team of exceptional Tier I & Tier II Product Support Specialists supporting the technology needs of RE/MAX's global agents worldwide.

As a Denver Site Customer Support Leader at ezCater, I led a team in delivering exceptional customer service and driving success for the world's largest marketplace for corporate catering. Through effective leadership and process improvements, we have achieved significant milestones. Our team consistently maintains a 95% customer satisfaction rating, reducing response time by 30% and increasing first-call resolution by 25%. We have successfully onboarded over 5,000 new caterers, resulting in a 40% increase in catering options for our corporate clients. Our commitment to excellence has solidified ezCater's position as a trusted leader in the industry.

The contact centers I oversaw were staffed by nurses and medical professional that provided services related to public health information, poison control, medical information, adverse event, cutting-edge medical devices, patient apps, product quality, and nurse triage.

Open Book Ben is an online community for small and medium-sized businesses where they can collaborate, interact, and transparently share information about the creditworthiness and vendor worthiness(TM) of the existing and potential participants in their supply chain. As part of this innovative venture, I played a key leadership role in streamlining operations, maximizing efficiencies, and ensuring exceptional customer satisfaction. By implementing robust processes, fostering a culture of continuous improvement, and leveraging customer feedback, my team and I achieved significant accomplishments that propelled the company forward.