Patrick Reed Email & Phone Number

Jacksonville, Florida, Us

Company provides enterprise revenue management solutions for municipal and state government entities• Serving public sector clients, provided technical support and troubleshooting services to include software installations, error mitigation and addressing security misconfigurations with Windows Servers. • On average handled more than 20 cases at any given time, sometimes troubleshooting high pressure issues including networking and configuration breakdowns.• Assisted clients with software implementation including configuring items to fulfill internal requirements and parameters. • Set permissions on both Server and Workstation files and folders.• Led client meetings (with as many ten networking professionals and end users per client), determining needs and priorities; set dates of installation, corrected errors when presented, and conducted testing prior to going live.• Set permissions on both Server and Workstation files and folders, installing and uninstalling software as required.• Supported installation and configuration of SQL Server database as well as set-up configuration of SQL Server Reporting Services (SSRS). • Developed and maintained documentation, including standard operating procedures, to facilitate efficient resolution of technical issues.• Collaborated with cross-functional teams to implement system upgrades, patches, and enhancements.• Trained end-users on system functionality and best practices to promote client satisfaction and minimize support requests.

Tampa, Florida, Us

• Overall assistance with reporting of files and troubleshooting report configurations and setup.• Investigated discrepancies in funds received from clients and assisted with correct disbursements in the event of over/under payments of elected benefits.• Acted as a liaison between Corestream and benefit providers (including Met Life, Fidelity, Allstate, and more), disbursing information as well as investigating missing data and funds.• Worked to resolve urgent issues and provide timely and accurate information to clients

New York, Ny, Us

• Serviced corporate and small business HR and accounting departments, in the installation and Implementation of Software including Sage HRMS, Sage Abra Suite, Employee Self Service, Knowledge Sync. Alerts, Crystal Reports.• Wrote basic to complex Crystal Reports. Converted Crystal Reports for use of different databases and tables after migration to new software product. • Formulated help desk procedures and steps to improve assignment distribution in department. • Prepared servers for installation and implementation of software.• Assisted with the migration from an older software product to Sage HRMS. • Provided installation and troubleshooting for an array of Sage Employee benefit services and solutions compatible with IOS as well as Android systems. • Assisted with HR, and Payroll information, and queries as needed.

Houston, Texas, Us

• Supported corporate customers, using Web Based software and network environments for various Operating Systems and Platforms, including Windows, and Linux OS. • Troubleshooted various Internet Browsers including Internet Explorer, Firefox, and Google Chrome.• Extensive usage of Microsoft SQL as well as MYSQL and PostGreSQL. • Prepared servers for installation of product. Also assisted with some implementation.

Newcastle Upon Tyne, Gb

• Product Lead and specialist for Sage Abra HRMS SQL and payroll related products.• Assisted corporate customers as well as internal employees with trouble shooting and support of many areas of Sage HRMS, and Sage Abra Suite, including assuring compatibility with IOS and Android systems.• Represented Sage Software at the National Summit Convention, Washington, D.C. in the Summer of 2012 providing information and product promotions. • Product specialist with Crystal Reports• Product specialist with Sage MAS 90/200 Interfaces, Sage Abra Link, and Sage OrgPlus.• Migrations from Abra Suite using the Foxpro database to Sage Abra HRMS with Payroll using the SQL database.• General Ledger setup and configuration.• Implementation of the Sage HRMS with Payroll for mid-sized company to larger companies, to include specialized support when requested.

Bachelor Of Science - Bs, Information Systems Security

Associate Of Science - As, Computer Information Systems