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Motivated and confident in securing System Installations, System Implementations, Troubleshooting issues and providing incisive Client Support. Skilled in minimizing downtime and optimizing overall system performance and reliability. Able to pinpoint and correct complex issues with ease. Able to Maintain positive and professional working relationships with internal and external customers.Core Technical Skills: Specializing in the installation, Implementation, configuration, and support of various software Applications on various types of Windows based servers.Report writing with Crystal Reports and SQL Server Report Services.Microsoft SQL Server version 2012 - 2022, installation and setup as well as scripting and queries.Proficient with Windows 7, Windows 10, Windows 11– Securing Windows platforms and applications.VPN’s, Routers, Firewalls, WIFI connections, Risk Management, Intrusion detection, Data encryption, auditing e-commerce systems and IT infrastructure, Hacking techniques and tools, Incident handling, Forensics investigation and response.IIS(Internet Information Servies) setup and configuration as well as extensive troubleshooting.Experience and familiarity with programming with C, C++, Visual C++, Visual Basic, MFC, MS IIS, Java, PL/SQL, SQL, Oracle 8i, MS-Access.Experience with asp, Java-script, and html.Experience with Linux OS’s, platforms and applications.Experience with the use of Salesforce as well as some customizations, as well as Footprints, and Track-IT service Desks software. Familiar with API’s setup and use.Excellent decision-making and problem-solving skills.Able to maintain a positive and professional relationship with internal and external customers. Project Management, security policies and Implementation issues, User authentication and role-based security, securing architecture of common IT platforms.Windows Internet Information Services (IIS) setup and configuration.Certified in the Installation and troubleshooting of Sage Abra Workforce Connections as well as Sage HRMS.
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Systems Support AnalystSystem Innovators Feb 2022 - Apr 2024Jacksonville, Florida, UsCompany provides enterprise revenue management solutions for municipal and state government entities• Serving public sector clients, provided technical support and troubleshooting services to include software installations, error mitigation and addressing security misconfigurations with Windows Servers. • On average handled more than 20 cases at any given time, sometimes troubleshooting high pressure issues including networking and configuration breakdowns.• Assisted clients with software implementation including configuring items to fulfill internal requirements and parameters. • Set permissions on both Server and Workstation files and folders.• Led client meetings (with as many ten networking professionals and end users per client), determining needs and priorities; set dates of installation, corrected errors when presented, and conducted testing prior to going live.• Set permissions on both Server and Workstation files and folders, installing and uninstalling software as required.• Supported installation and configuration of SQL Server database as well as set-up configuration of SQL Server Reporting Services (SSRS). • Developed and maintained documentation, including standard operating procedures, to facilitate efficient resolution of technical issues.• Collaborated with cross-functional teams to implement system upgrades, patches, and enhancements.• Trained end-users on system functionality and best practices to promote client satisfaction and minimize support requests. -
Systems Specialist(Billing)Corestream May 2019 - Apr 2021Tampa, Florida, Us• Overall assistance with reporting of files and troubleshooting report configurations and setup.• Investigated discrepancies in funds received from clients and assisted with correct disbursements in the event of over/under payments of elected benefits.• Acted as a liaison between Corestream and benefit providers (including Met Life, Fidelity, Allstate, and more), disbursing information as well as investigating missing data and funds.• Worked to resolve urgent issues and provide timely and accurate information to clients -
Software/ Information Technology And Implementation ConsultantNet@Work Nov 2017 - May 2019New York, Ny, Us• Serviced corporate and small business HR and accounting departments, in the installation and Implementation of Software including Sage HRMS, Sage Abra Suite, Employee Self Service, Knowledge Sync. Alerts, Crystal Reports.• Wrote basic to complex Crystal Reports. Converted Crystal Reports for use of different databases and tables after migration to new software product. • Formulated help desk procedures and steps to improve assignment distribution in department. • Prepared servers for installation and implementation of software.• Assisted with the migration from an older software product to Sage HRMS. • Provided installation and troubleshooting for an array of Sage Employee benefit services and solutions compatible with IOS as well as Android systems. • Assisted with HR, and Payroll information, and queries as needed. -
Technical Product Support SpecialistBmc Software Jul 2012 - Sep 2017Houston, Texas, Us• Supported corporate customers, using Web Based software and network environments for various Operating Systems and Platforms, including Windows, and Linux OS. • Troubleshooted various Internet Browsers including Internet Explorer, Firefox, and Google Chrome.• Extensive usage of Microsoft SQL as well as MYSQL and PostGreSQL. • Prepared servers for installation of product. Also assisted with some implementation. -
Application And Technical Support Analyst IiSage Software Oct 2006 - Jul 2012Newcastle Upon Tyne, Gb• Product Lead and specialist for Sage Abra HRMS SQL and payroll related products.• Assisted corporate customers as well as internal employees with trouble shooting and support of many areas of Sage HRMS, and Sage Abra Suite, including assuring compatibility with IOS and Android systems.• Represented Sage Software at the National Summit Convention, Washington, D.C. in the Summer of 2012 providing information and product promotions. • Product specialist with Crystal Reports• Product specialist with Sage MAS 90/200 Interfaces, Sage Abra Link, and Sage OrgPlus.• Migrations from Abra Suite using the Foxpro database to Sage Abra HRMS with Payroll using the SQL database.• General Ledger setup and configuration.• Implementation of the Sage HRMS with Payroll for mid-sized company to larger companies, to include specialized support when requested.
Patrick Reed Skills
Patrick Reed Education Details
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IttInformation Systems Security -
Tti Tampa Technical Institute, Tampa, FlComputer Information Systems
Frequently Asked Questions about Patrick Reed
What is Patrick Reed's role at the current company?
Patrick Reed's current role is Highly experienced Technical Support Specialist,Application Support with Networking skills, Implementation Services,.
What is Patrick Reed's email address?
Patrick Reed's email address is pa****@****hoo.com
What is Patrick Reed's direct phone number?
Patrick Reed's direct phone number is +181360*****
What schools did Patrick Reed attend?
Patrick Reed attended Itt, Tti Tampa Technical Institute, Tampa, Fl.
What skills is Patrick Reed known for?
Patrick Reed has skills like Microsoft Sql Server, Sharepoint, Software Implementation, Software Documentation, Enterprise Software, Sql, Saas, Technical Support, Software Project Management, Crystal Reports, Cloud Computing, Databases.
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