Working alongside the Senior Management team ensuring our sales targets are met, our labour is controlled and keeping our waste levels to budget. Maintain and promote brand standards set by the company, training all new starters in process, policy and procedures. Overseeing roll-out of new menus in branch, including ordering of stock and training of staff to deliver a smooth launch. Creating Rota’s for Front of House ensuring staffing is within company budgets and shifts… Show more Working alongside the Senior Management team ensuring our sales targets are met, our labour is controlled and keeping our waste levels to budget. Maintain and promote brand standards set by the company, training all new starters in process, policy and procedures. Overseeing roll-out of new menus in branch, including ordering of stock and training of staff to deliver a smooth launch. Creating Rota’s for Front of House ensuring staffing is within company budgets and shifts are covered. Driving average spend per head through creating in-house competitions and improving staff engagement. Independently manage key shifts, opening and cashing up the restaurant. Ordering food and non-food stock for the restaurant and receiving deliveries ensuring to keep stock holding down and date rotation accurate. Briefing the team on business priorities and cascading ad-hoc messaging in meetings. Organise large bookings from initial customer contact through to event. Including taking deposits, organizing pre orders and liaising with customers via phone and email. Ensuring restaurant is in line with all Health and Safety regulations. Show less

Assisted customers with their purchases in a friendly and efficient manner. Responsible for the stock room, managing deliveries, keeping everything tidy and new stock updated. Arranged internal stock transfers for customers, liaising via phone and email with other shops and customers to ensure sales are met. Assisted with the visual merchandising. Followed company guidelines to ensure the store was looked welcoming and inviting for customers. Worked closely with… Show more Assisted customers with their purchases in a friendly and efficient manner. Responsible for the stock room, managing deliveries, keeping everything tidy and new stock updated. Arranged internal stock transfers for customers, liaising via phone and email with other shops and customers to ensure sales are met. Assisted with the visual merchandising. Followed company guidelines to ensure the store was looked welcoming and inviting for customers. Worked closely with the management team wherever necessary - banking, post and training new team members. Show less

Worked with the team to obtain great customer service, serving a busy restaurant to a high standard. Followed brand standards making freshly prepared fruits juices and drinks for the restaurant. Trained new starters, mentoring and assisting so that high standards were met. Accurately recorded orders and worked with team members to serve food and beverages that ensured our guests expectations were exceeded.

Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Answered questions about menu selections and made recommendations. Supervised shifts and trained new starters. Solved any complaints from customers and ensure guests were looked after. Key holder – assisted with deliveries and closed the restaurant efficiently.

Solved any customer complaints if the high standards of the restaurant were not met. Managed bookings and party functions, liaising with the customer taking deposits and pre orders. Co-ordinated with the kitchen and assisted the team to ensure each shift ran smoothly. Held a BII personal license and key holder. Stock taking, ordered stock for the bar and for the second site. Helped produce a new cocktails menu.