Patrick Rhodes Email and Phone Number
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Eighteen years of progressive experience in the Maritime/Supply Chain software space. Experienced in account management, sales to both small and large accounts, customer success programs, complex project management, professional services, creating and executing training programs and practice management within startup and mid-sized company cultures. Vice President Global Field Operations at XVELA responsible for global sales of software, account management, and services while reporting to the President As VP of Operations, managed the support and services group for XVELA while in contact with many of the largest shipping lines and terminals in the world Worked directly with the CCO to build out support, services, marketing, and sales functions for XVELA Director of Sales at Navis reporting to the GM, covering North America for new and existing customers As Practice Manager, lead a team of 12, responsible for overall policies and day to day business operations of the field development group to generate customer funded product enhancements As Project Manager, managed implementations in four countries with budgets ranging from $300K to over $1M Analyzed business processes, configured/tested software, and consulted for marine terminals around the world to effectively implement the world’s leading terminal operating system, Navis N4 and other Navis offerings Created training program and lead product training for customers at marine terminals around the world in Namibia, Cartagena, Kuala Lumpur, Dakar, Hong Kong, Buenos Aires, Vancouver, Rotterdam and others Provided product support and QA for Maersk, the largest shipping/terminal operator in the world Sailed around the world while training to be a USCG (United States Coast Guard) licensed third mate on a working containership
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Director Of Professional ServicesDsp America, Inc. May 2022 - Present
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Senior ConsultantTrapac Mar 2020 - PresentWilmington, Ca, Us -
ConsultantPort And Terminal Logistics Jul 2019 - May 2022
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Vice President, Global Field OperationsXvela Dec 2017 - Jan 2019• Responsible for Global Sales of XVELA and PowerStow for new and existing accounts• Provided account management for new and existing customers • Co-created sales practice including process, contracts, tools, workflow and strategy for XVELA• Communicated to the executive team/advisory board on customers status and key business metrics • Brokered the contracts for the first paying terminal and shipping line subscriptions of XVELA
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Vice President, OperationsXvela May 2016 - Nov 2017• Responsible for customer account management and business-related activities including customer success, product deployment, and product training for all XVELA and PowerStow customers• Assisted in the sales, marketing and business development efforts of the company• Established appropriate customer service, account management and deployment metrics to measure our customer satisfaction, value provided, and team performance• Performed evaluation and selection of business tools needed for the operations team• Lead customer success team during XVELA’s first pilot which included some of the world’s largest shipping lines i.e. Maersk, NYK, Hapag Lloyd, OOCL, and terminal operators (PSA, HHLA, DPW, etc.)• Attended and spoke/presented at major shipping/logistics conferences around the world (JOC, CSA, Intermodal, etc.)
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Director, Business OperationsXvela Feb 2015 - Apr 2016• Reported to the Chief Customer Officer and worked towards achieving company goals• Established the customer success, deployment strategy, training program, marketing and sales functions • Worked closely with Product Management and Engineering to support the development of solutions that improved the customer’s experience, increased the size of the network, and decreased overall operational costs• Since XVELA was a new and rapidly evolving company, my responsibilities were dynamic and changed over time as the business model was developed• Assisted with ad hoc analysis and other special projects as directed by the Chief Customer Officer• Worked with the CCO and CTO to prepare reports and analysis for presentation to the Advisory Board and the Board of Directors meeting as required
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Director, SalesNavis Oct 2013 - Jan 2015Alpharetta, Georgia, Us· Responsible for North American sales to existing and new customers· Lead sales calls, attended conferences, customer demos/visits, RFP’s, generated quotes, executed contracts· Contributed to market research and sales plans, customer reviews, refined sales strategy -
Practice Manager, Field DevelopmentNavis Jun 2012 - Oct 2013Alpharetta, Georgia, Us· Monitored pipeline, marketing, work orders, and sales to track and increase revenue· Building new teams (QA Consulting, Systems Architecture) to expand service offerings· Responsible for capacity planning and revenue for the group (team of 12)· Built partnership programs with strategic companies to increase revenue· Increased the team’s billable utilization from 60% to 83% in one year
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Project ManagerNavis May 2011 - May 2012Alpharetta, Georgia, Us· Conducted O&A’s, managed budgets, generated weekly reports, conducted client calls, performed project planning, scheduled resources, organized go-lives, and managed project closure· Projects managed include GCT (New Jersey), MGT (Montreal), VIT (Virginia)· First live instance of SPARCS N4 in North America
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Project ManagerZebra Technologies Apr 2009 - May 2011Lincolnshire, Il, Us· PM experience managing large scale projects· Conducted O&A’s, managed budgets, generated weekly reports, conducted client calls, performed project planning, scheduled resources, organized go-lives, and managed project closure· Projects managed include TIPS (Laem Chabang), TSC (Itapoa Brazil), GCT (New Jersey) -
Senior Product TrainerNavis Llc Jul 2007 - Mar 2009Alpharetta, Georgia, Us· Designed standardized training program and created original training material for business intelligence and Navis’ industry leading TOS (terminal operating system) SPARCS N4· Delivered training on all aspects of terminal operations including gate (automation), EDI, Billing, reporting, customs and line holds, break-bulk, internal/external user security, planning, and operations monitoring· Created professional training courses on the latest software and best maritime practices to educate and improve ROI on customers information technology investment· Successfully trained hundreds of customer terminal users and super-users worldwide· Helped develop and implement a revenue generating certification program to certify expert knowledge levels of Navis SPARCS N4· Strong track record of building product confidence by representing the company at customer-facing venues to generate more business· Youngest employee ever at Navis to become a Senior Product trainer
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Senior Project EngineerNavis Llc Sep 2003 - Jun 2007Alpharetta, Georgia, Us· 4+ years of TOS implementation experience at container/break-bulk terminals around the world· Managed client expectations and performed QA responsibilities while maintaining a high level of customer satisfaction proven by external survey scores· Unix/Linux, Oracle, XML, relational database, and documentation experience· Analyzed terminal operations and subsequently modified processes and procedures in order to augment profitability, increase throughput and ensure security· Adept at prioritizing customer-escalated issues with limited resources· Performed software debugging and testing for fixes, updates and new releases· Wrote technical specifications and managed software enhancements from start to finish· Promoted quickly to Senior Project Engineer becoming the youngest in the company to hold this role· Projects include ECT Deltaport (Europe Container Terminals), PHA (Port of Houston Authority), TSI (terminal Services Inc), YTI (Yusen Terminals Inc), APMNA BAL (Port of Baltimore), APMNA HOU (Port of Houston), APMNA OAK (Port of Oakland), APMNA MIA (Port of Miami), GCT (Global New Jersey), TIPS (Thailand) and APMNA Pier 400 (Los Angeles)
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Support EngineerNavis Llc May 2001 - Aug 2003Alpharetta, Georgia, Us· 2+ years of Navis customer support for the largest shipping company in the world· Provided customer support, case management, and issue tracking through Salesforce· Worked cases through to resolution and quickly became the top performer in the department· Managed and installed fixes directly onto client’s production systems while ensuring minimal down time for critical port operations· Participated in upgrades of 11 domestic Maersk terminals, the largest handling more than 2 million TEU’s· Provided after hours on call 24x7 critical issue support
Patrick Rhodes Skills
Patrick Rhodes Education Details
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California State University Maritime AcademyBusiness Administration And Unlimited Tonnage Coast Guard Third Mates License -
Oak RidgeHigh School
Frequently Asked Questions about Patrick Rhodes
What company does Patrick Rhodes work for?
Patrick Rhodes works for Dsp America, Inc.
What is Patrick Rhodes's role at the current company?
Patrick Rhodes's current role is Director of Professional Services, DSP America.
What is Patrick Rhodes's email address?
Patrick Rhodes's email address is pa****@****pac.com
What is Patrick Rhodes's direct phone number?
Patrick Rhodes's direct phone number is +151026*****
What schools did Patrick Rhodes attend?
Patrick Rhodes attended California State University Maritime Academy, Oak Ridge.
What skills is Patrick Rhodes known for?
Patrick Rhodes has skills like Software Project Management, Management, Integration, Business Process, Project Management, Requirements Analysis, Testing, Edi, Process Improvement, Business Process Improvement, It Management, Supply Chain Management.
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