Personalized welcome and tailored advice for an international clientele, identifying their specific needs and offering suitable products. Educating clients about the different product ranges, as well as the history and values of the brand. Contributing to daily goal achievement while managing transactions, including tax refund procedures. Ensuring an exceptional sales experience for every client, adhering to the brand’s service standards. Providing concierge services to ensure optimal client… Show more Personalized welcome and tailored advice for an international clientele, identifying their specific needs and offering suitable products. Educating clients about the different product ranges, as well as the history and values of the brand. Contributing to daily goal achievement while managing transactions, including tax refund procedures. Ensuring an exceptional sales experience for every client, adhering to the brand’s service standards. Providing concierge services to ensure optimal client satisfaction. Show less

As a steward at GOL Linhas Aéreas, I provided high-quality customer service while ensuring in-flight safety. My responsibilities included managing complex situations, maintaining passenger satisfaction, and coordinating with the team to deliver an optimal flight experience.

Negotiation of contracts and optimization of transport costs within an international trade framework. Coordination of maritime operations with risk management, and organization of payments or collections on behalf of clients. Expertise in global logistics and import/export.