Patrick Richardson-Bernavil

Patrick Richardson-Bernavil Email and Phone Number

Experienced customer service specialist and leader with HR management studies and strong computer skills. @ Canada Life
toronto, ontario, canada
Patrick Richardson-Bernavil's Location
Canada, Canada
About Patrick Richardson-Bernavil

Excellent adaptational skills facing different and complex methods of operation within the insurance and telecommunications industries, but familiar with many backgrounds of functions across multiple types of businesses.

Patrick Richardson-Bernavil's Current Company Details
Canada Life

Canada Life

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Experienced customer service specialist and leader with HR management studies and strong computer skills.
toronto, ontario, canada
Website:
canadalife.com
Employees:
9057
Patrick Richardson-Bernavil Work Experience Details
  • Canada Life
    Business Support Leader
    Canada Life Jul 2023 - Present
    Provide bilingual operational support to Client Service Representatives on a just-in-time basis through a dedicated consultation channel. Identify and report trends. Participate in bi-weekly meetings and provide insights and feedback. Locate, flag, review calls and provide positive and constructive feedback. Provide efficient and effective coaching during consultations.Collaborate on different types of requests from business partners such as providing call summaries and/or recordings, completing callbacks for French-speaking clients, completing data entry, compiling evidence for investigations.
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  • Canada Life
    Senior Client Service Representative
    Canada Life May 2023 - Jul 2023
    Promoted to Senior Client Service RepresentativeProvide operational support to CSRs through TeamsSupport new learners with call-taking during PAL time
    View
  • Canada Life
    Client Service Representative
    Canada Life Mar 2022 - May 2023
    View
  • Centre D'Animaux Safari Pet Center
    Assistant Manager
    Centre D'Animaux Safari Pet Center Jan 2022 - Mar 2022
    Montreal, Quebec, Canada
    View
  • Fido Mobile
    Co Pilot
    Fido Mobile Jan 2017 - Apr 2020
    Montreal, Canada Area
    View

Patrick Richardson-Bernavil Skills

Leadership Customer Experience Verbal De Escalation De Escalation Human Resources Build Strong Relationships Sales Customer Retention Sales Operations Customer Satisfaction Telecommunications Communication English Business Support Stress Management Process Improvement Management Support Employment Training Microsoft Office Contact Centers Customer Onboarding Financial Statement Analysis Microsoft Excel Interpersonal Communication Customer Loyalty Time Management Employee Training Customer Service Customer Support Interpersonal Skills Management Teamwork Analytical Skills Research Multilingual French Payroll

Patrick Richardson-Bernavil Education Details

Frequently Asked Questions about Patrick Richardson-Bernavil

What company does Patrick Richardson-Bernavil work for?

Patrick Richardson-Bernavil works for Canada Life

What is Patrick Richardson-Bernavil's role at the current company?

Patrick Richardson-Bernavil's current role is Experienced customer service specialist and leader with HR management studies and strong computer skills..

What schools did Patrick Richardson-Bernavil attend?

Patrick Richardson-Bernavil attended Cégep Marie-Victorin.

What skills is Patrick Richardson-Bernavil known for?

Patrick Richardson-Bernavil has skills like Leadership, Customer Experience, Verbal De Escalation, De Escalation, Human Resources, Build Strong Relationships, Sales, Customer Retention, Sales Operations, Customer Satisfaction, Telecommunications, Communication.

Who are Patrick Richardson-Bernavil's colleagues?

Patrick Richardson-Bernavil's colleagues are Thuy Uyen (Nathalie) Nguyen, Dave Roche, Paul O'reilly, Sarah Coker, Tanya Antunes, Abigail Eyford, Julian Timperley.

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