Patrick R. Email & Phone Number

Seattle

• Collaborated daily with peers in developing sales prospecting initiatives for complex projects, exceeding the yearly new business premium goal by 15%
• Streamlined an outdated ordering system to increase add-on sales, bringing in over 15% within two months of implementation
• Managed inventory control processes to restore backstock, control costs, and maintain sales floor levels to meet customer needs
• Established and optimized schedules to keep coverage and service in line with forecasted demands
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
• Conducted weekly meetings to motivate the staff, address concerns and questions, plan improvements, and evaluate progress toward goals

Seattle

• Managed department and store budgets and led a team of 70 across four departments in daily store operations
• Maximized sales team potential by crafting sales plans and justifying those plans to upper management
• Developed a sales team training and mentorship program, which added more than 30% profit to annual sales in a department that had declining growth the previous three years
• Assigned jobs by considering previous training, current abilities, and general knowledge
• Tracked key project milestones and recommended adjustments to senior management
• Initiated a departmental cross-training program that reduced customer wait times significantly and boosted average transaction values and units per transaction by an overall 22%

Seattle

• Designed and implemented cooperative strategies with other local business leading to a 20% growth in store revenues
• Mentored, guided and trained employees in product knowledge; enhanced their performance of assigned duties
• Introduced team contests and goals leading to enhanced productivity and improved employee morale
• Oversaw a talented team of ten sales representatives; communicated project information, remedied issues, and delivered positive feedback
• Cross-trained and provided back-up for customer service managers
• Coached team members in customer service techniques, providing feedback/encouragement toward reaching sales goals

Seattle

• Performed 100% issue resolution, improving customer satisfaction ratings from 56% to 75% in four months
• Exceeded sales targets by 50% through leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships
• Assisted in product placement and visual merchandising, maintaining an attractive and inviting appearance
• Managed inventory control, cash control, and store opening/closing procedures
• Built customer loyalty/retention and drove sales by identifying client needs, building relationships, overcoming objections, and delivering excellent shopping experiences

Bachelor Of Arts And Science, Business/ Corporate Communications

Sales/ Marketing / Management / Filming Editing / Photography / Photojournalism

Associate Of Arts And Sciences - Aas, Photojournalism

Associate, Film Studies

Video editing