Patrick R. Email & Phone Number

Seattle

• Collaborated daily with peers in developing sales prospecting initiatives for complex projects, exceeding the yearly new business premium goal by 15%• Streamlined an outdated ordering system to increase add-on sales, bringing in over 15% within two months of implementation• Managed inventory control processes to restore backstock, control costs, and maintain sales floor levels to meet customer needs• Established and optimized schedules to keep coverage and service in line with forecasted demands• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales• Conducted weekly meetings to motivate the staff, address concerns and questions, plan improvements, and evaluate progress toward goals• Recruited, interviewed, and hired highly experienced individuals to add value to the team• Compiled weekly and monthly sales reports to help senior leaders plan business direction and operational strategies

Seattle

▪ Managed department and store budgets and led a team of 70 across four departments in daily store operations▪ Maximized sales team potential by crafting sales plans and justifying those plans to upper management▪ Developed a sales team training and mentorship program, which added more than 30% profit to annual sales in a department that had declining growth the previous three years▪ Assigned jobs by considering previous training, current abilities, and general knowledge▪ Tracked key project milestones and recommended adjustments to senior management▪ Initiated a departmental cross-training program that reduced customer wait times significantly and boosted average transaction values and units per transaction by an overall 22%▪ Developed weekly work schedules to meet coverage demands, considering expected customer levels, planned promotions, and individual employee strengths; set overall vision and provided team leadership▪ Educated staff on strategies for handling difficult customers and challenging situations▪ Trained over 90 new employees on overall company and department-specific policies and procedures▪ Analyzed company growth and optimized operational strategies through review and utilization of weekly financial data▪ Created positive customer experiences through responding to concerns and questions regarding store policies▪ Offered hands-on assistance to customers; assessed needs and leveraged current knowledge of consumer preferences

Seattle

▪ Designed and implemented cooperative strategies with other local business leading to a 20% growth in store revenues▪ Mentored, guided and trained employees in product knowledge; enhanced their performance of assigned duties▪ Introduced team contests and goals leading to enhanced productivity and improved employee morale▪ Oversaw a talented team of ten sales representatives; communicated project information, remedied issues, and delivered positive feedback▪ Cross-trained and provided back-up for customer service managers▪ Coached team members in customer service techniques, providing feedback/encouragement toward reaching sales goals▪ Built strong relationships with customers through a positive attitude and attentive responses▪ Coordinated weekly meetings for internal and external groups, including teleconferences, video conferences, and interactions with all levels of management

Seattle

▪ Performed 100% issue resolution, improving customer satisfaction ratings from 56% to 75% in four months▪ Exceeded sales targets by 50% through leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships▪ Assisted in product placement and visual merchandising, maintaining an attractive and inviting appearance▪ Managed inventory control, cash control, and store opening/closing procedures▪ Built customer loyalty/retention and drove sales by identifying client needs, building relationships, overcoming objections, and delivering excellent shopping experiences

Bachelor Of Arts And Science, Business/ Corporate Communications

Sales/ Marketing / Management / Filming Editing / Photography / Photojournalism

Associate Of Arts And Sciences - Aas, Photojournalism

Associate, Film Studies

Video editing