Patrick Rivas Email & Phone Number

Anchorage, Ak, Us

Anchorage, Alaska, United States

Responsible for implementing standards as established by the system and network engineering teams in regard to planning and support in the areas of desktop, WAN, LAN, servers, and disaster recoveryProvide second level diagnostic support for the System and Network Engineering Teams and the Service Desk in support of Desktops, WAN, LAN, and Servers as well as capture site specific network, server, and end device documentationCreates / updates work instructions for new tasks or as the steps for existing tasks are modified, ensures all documentation is in the proper format and is stored in the location identified by the TSS team leadMonitors emails for alert notifications from the service desk and resolves or escalates these as requiredParticipates, enforces, and follows AT&T’s change, incident, and problem management processes and escalates, where required to the Service Desk following the predefined escalation procedureAdheres to AT&T’s security process; proactively identifying security issues and escalating these to the site team lead or appropriate manager as well as AT&T’s purchasing processes ensuring that all IT equipment is properly tracked throughout the hardware lifecycleProvides onsite support for new site launches and server / network refreshes

Elmendorf Afb

Provide administrative support of installed systems/networks; assigning and controlling addresses, revising system configurationsManages the configuration, deployment, and administration of voice systems including switches, IP phones, Call Manager, Unity, and DHCP on both classified and unclassified networksProvide on-call operational level support for all aspects of the Cisco VOIP hardware and software

Anchorage, Alaska Area

Provide first look and basic maintenance on nine multi-classification conference rooms.Manage the Video Teleconference schedule and room reservations for the entire Joint Headquarters.Responsible for administering the installation, testing, operation, security, troubleshooting, and maintenance of hardware and software systems.Maintaining rack, elevation, and Emanations Security drawings and updating or creating technical documentation.Troubleshooting systems and applications to identify and correct malfunctions and other operational problems; developing and presenting plans for integrating new technology into existing architecture.Provide general help desk support for over 200 users in a diverse Joint Headquarters environment.

Beale Afb, Ca

Provided Command Control and Communications (C3) support for the USAF Intelligence, Surveillance, and Reconnaissance (ISR) mission through customer-site Unified Communications Suite (UCS) technical support and assistance. Duties include:• Deployed and maintained 2000+ Voip network• Provided Tier I & II technical support and trained users on proper equipment utilization• Managed base Video Teleconference (VTC) schedule and maintained seven VTC rooms

Beale Afb, Ca

Responsible for maintaining and upgrading audio visual (AV) system for USAF ISR mission. Duties include:• Performed system maintenance and troubleshooting to maintain 100% operational capacity• Provided Tier I technical support, assisted and oversaw system installation teams, and performed integrated system tests as required• Prepared monthly status reports and special reports for NAVAIR project engineers to facilitate project and program deliverables• On-the-job training of USAF personnel in support of the AV system

Beale Afb, Ca

Responsible for maintaining and upgrading audio visual (AV) system for USAF ISR mission. Duties include:• Performed system maintenance and troubleshooting to maintain 100% operational capacity• Provided Tier I technical support, assisted and oversaw system installation teams, and performed integrated system tests as required• Prepared monthly status reports and special reports for NAVAIR project engineers to facilitate project and program deliverables• On-the-job training of USAF personnel in support of the AV system

Beale Afb, Ca

Reviewed, validated, and prioritized requirement submissions for implementation with weapon system baseline. Duties included: • Evaluated ISR systems and applications for capability to satisfy requirements • Made recommendations for implementation• Coordinated with acquisition managers, resource managers, and operational users to accomplish integration, testing, and training for new capabilities

Beale Afb

Responsible for analyzing, resolving, and categorizing unknown and ambiguous signals detected by the airborne sensor using Ground Control Processor (GCP) databases to determine the identity and history of ELINT emitters. Duties included:• JWICS VTC Scheduling • Planned hardware/software upgrades for the DGS-2 weapons systems and supporting organizations• Organized all levels of system upgrades from hardware purchasing, infrastructure preparation, trouble shooting, and customer feedback • Automatic Data Processing Equipment Monitor (ADPE)• Magnetic Media Monitor• Electronic Security Manager (ESM) • Telephone Control Officer (TCO) • UNICORN Administration • Trouble Ticket Tracking

Associate Of Applied Science, Computer And Networking Technology

Bachelor Of Arts (B.A.), Liberal Arts And Sciences/Liberal Studies

Nutrition

Architecture

Aerospace, Aeronautical And Astronautical Engineering