Patrick Rivers work email
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Patrick Rivers personal email
Patrick Rivers phone numbers
Hello - I'm Patrick!I connect dots across disciplines, coaching and developing teams to enhance operational processes, measure success effectively, and deliver a world-class experience.What I do:🚀 Lead transformative, cross-functional initiatives📈 Develop tools and frameworks to quantify CX and product design impact💡 Establish informed decision-making practices in product processesKey Experience:👥 Managed a team of 10 direct reports, including Product Program Managers, Team Leads, Data Analysts, and Support Engineers.🌐 Supported a 40+ member product team in a strategy and operations role. Focused on scaling product and design teams, overseeing multiple large-scale projects to enhance efficiency and collaboration across the organization.📊 Owned product analytics on 4 product suites, managing Pendo & Fullstory, and serving as data governor.
(Available For Interviews)
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Finishing School But Seeking Employment!(Available For Interviews) May 2024 - Present
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Senior Manager, Product OperationsAndela Mar 2022 - Dec 2023New York, New York, Us• Spearheaded the development of product roadmaps that reduced project cycle time by 50%, aligning global technology teams with business objectives to enhance operational efficiency and expedite delivery timelines across global B2B SaaS projects.• Executed thorough analysis of 500+ monthly customer feedback touchpoints through a structured Voice of the Customer initiative; delivered targeted recommendations leading to significant enhancements aligned with authentic consumer insights.• Drove the implementation of measurable OKRs across diverse teams to align priorities with organizational goals; assembled custom dashboards for clarity and self-serve data reporting; achieved a 20% increase in velocity alongside reducing incomplete tasks by nearly half within three months. -
Program Manager, Design OperationsThe Predictive Index Jun 2020 - Feb 2022Westwood, Ma, Us• Transformed the entire UX onboarding experience using comprehensive new hire journey mapping, achieving a remarkable scaling of team capacity by 150% and reducing average time-to-productivity for newcomers by half.• Slashed product data requests by 40% by democratizing key product and design data and toolsets; created scalable video demo walkthrough and training series to accelerate understanding throughout the organization. • Established internal Product Knowledge Base; solicited relevant technical content cross-departmentally while analyzing content interaction, ensuring top-tier content relevance and quality. This eliminated 2 live meetings per week, saving countless hours across teams. -
Customer Service ManagerThe Predictive Index Apr 2018 - Jun 2020Westwood, Ma, Us• Scaled a high-performing remote support team of 15 members while introducing structured coaching programs• Led initiatives that prioritized talent development within cross-functional teams; in coordination with product teams, established an SME program to produce experts on each product suite, resolving complex internal issues and escalations.• Partnered with engineering to address core customer service issues, cutting customer escalations in half while achieving a 20% reduction in Average Resolution Time.
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Call Center ManagerBba Reman Oct 2016 - Mar 2018Rochester, Kent, Gb• Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals - increased revenue by over 45% in one year• Revamped and updated company e-commerce presence, enhancing navigation for users; contributed to a 25% increase in visitor engagement as measured by time spent on site over three months.• Analyzed current utility spending patterns for phone and internet services; identified unnecessary expenditures that led to annual cost savings exceeding $20k with minimal disruption to operations. -
Call Center Team LeadVerizon Communications, Inc. Jul 2015 - Oct 2016Ny, Ny, Us• Evaluated key metrics such as average handling time and first call resolution on a weekly basis, ensuring optimal performance levels of Customer Service & Sales agents while maintaining an impressive customer satisfaction score exceeding 90%.• Surpassed established sales benchmarks each month, securing over 100% of sales objectives while enhancing team motivation through weekly strategy sessions focused on performance improvement and customer satisfaction metrics. -
Solutions ManagerVerizon Wireless Oct 2007 - Jul 2015Basking Ridge, Nj, Us• Ranked #1 or #2 in gross adds each month 2014-2015• Ranked #1 in customer NPS in 2015• Coaching and developing a sales staff of 12• Responsible for customer de-escalation and problem resolution
Patrick Rivers Skills
Patrick Rivers Education Details
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Ec-Council UniversityCertified Ethical Hacker -
Massasoit Community CollegeLiberal Arts And Sciences/Liberal Studies
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Csb Media Arts CenterTv/Radio Broadcasting
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Saint Leo UniversityBusiness Administration And Management
Frequently Asked Questions about Patrick Rivers
What company does Patrick Rivers work for?
Patrick Rivers works for (Available For Interviews)
What is Patrick Rivers's role at the current company?
Patrick Rivers's current role is Product Operations || Customer Support || SaaS || Scaling Teams + Systems 🚀.
What is Patrick Rivers's email address?
Patrick Rivers's email address is pr****@****dex.com
What is Patrick Rivers's direct phone number?
Patrick Rivers's direct phone number is +150885*****
What schools did Patrick Rivers attend?
Patrick Rivers attended Ec-Council University, Massasoit Community College, Csb Media Arts Center, Saint Leo University.
What skills is Patrick Rivers known for?
Patrick Rivers has skills like Customer Retention, Customer Experience, Customer Service, Telecommunications, Sales Process, Leadership, Solution Selling, Customer Satisfaction, Sales, Sales Operations, Team Leadership, Management.
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