Patrick Riviere Email & Phone Number

Mountain View, Ca, Us

Mountain View, Ca, Us

Mountain View, Ca, Us

I write user documentation for high-profile open source application and online advertising products. Accomplishments:* Coordinated migration of user documentation for multiple products (using MadCap Flare) to a unified help center (using HTML) – Enabled full utilization of Google’s robust help infrastructure.* Created internal procedural documents (using FrameMaker) for account managers – Increased efficiency of their processes.* Trained other writers on documentation applications, standards, and other technical writing skills – Our team now has a much more unified style and produces a higher level of documentation.* Tested new versions of products and worked with developers to resolve issues that I identified – This resulted in the release of products with fewer bugs.* Formulated ideas to improve the usability of a product’s user interface, many of which were applied – These changes made it easier for clients to use the product.

I wrote user documentation for online advertising products, including a product that helps customers traffic ads and keywords on search engines. Accomplishments:* Created first commercialized version of online help (using MadCap Flare) for search engine advertising product – Provided a new level of support for our clients and lessened the workload of our support team.* Created separate client-facing documents (using FrameMaker) for larger features and product releases – Helped users understand and utilize new features more quickly.* Worked with developers to improve system of checking in help files for release (using Subversion) – Made it easier for all developers and writers to manage help files.* Coordinated the localization of online help and other documents – Gave our non-English speaking customers an equal level of support.* Created and maintained MadCap Flare help templates for all company products – Gave the online help for all company products a unified look.

I supervised a team of technical writers and developed and maintained print and online documentation for stream-processing software products. Accomplishments:* Implemented single-sourcing techniques in user documentation (using AuthorIT) to eliminate redundant maintenance.* Determined documentation project plans that adhered to the product’s development life cycle.* Edited documentation and created content and procedural standards.

I wrote manuals and online help for high-profile financial software. Accomplishments:* Created and updated first version of online help (using RoboHelp) for vector database software.* Managed multiple projects simultaneously and trained other writers.* Organized conversion of user documentation from Word to RoboHelp.

Abbott Park, Illinois, Us

I wrote manuals, speeches, and articles in the pharmaceutical industry. Accomplishments:* Wrote technical manuals (using FrameMaker) for medical supply products.* Wrote speeches (using Word) for engineering executives.* Edited and wrote articles for internal engineering newsletter.

Education record

Education record