Patrick Robson-Ritch Email & Phone Number

o Providing all consultancy required with customers across a range of Microsoft technologies.o Onboarding new customers to the Managed MDR serviceo Deploying Microsoft Sentinel for customers, and working with their IT teams to ensure all security logs are ingested.o Working with customers to deploy the Full range of Microsoft Defender products – Defender.

o Working on the modern security team implementing Microsoft 365 security features for customers including Zero trust conditional access policieso Designing and implementing Exchange Hybrid deployments and migrationso Designing and implementing Active Directory/Azure AD Hybrid deploymentso Designing and implementing Microsoft Endpoint Manager (Intune).

Bournemouth, United Kingdom

responsible for the complete management and implementation of projects from end to endo Working on the infrastructure projects team implementing a variety of projects, including Exchange upgrades and migrations. o Implementing new system builds of on-premise servers and cloud-hosted servers.o Citrix upgrades and new Citrix deployments.o Migrating systems.

Poole, Poole, United Kingdom

o Working as part of the support team providing remote support for all customers with infrastructure support contracts. o Supporting customers on-premise servers and cloud services including Office 365, Azure AD, Azure-hosted servers and Exchange Online. o Assisting the projects team with support requests generated from recent projects.o Completing.

Southampton, United Kingdom

Working with the senior consults designing and implementing IT systems for customers and Supporting the managed service team with support calls and escalations where required.o Working as part of the professional services team designing and implementing IT systems.o Completing projects including Exchange migrations, File Server migrations, System upgrades.

Poole

Working as a service desk engineer providing support to the Platinum service customers as part of the 24/7 service desk. Providing on site support for customers when required. Managing and supporting whole systems from Desktops/Laptops and Wyse terminals to servers/ network infrastructure and phone systems/Unified communications systems.Assisting with the.

o Working on customer site as the system administrator maintaining the system including the Servers, network hardware and desktop/Laptop PC’s & printers.o Working on projects as required including new system builds, upgrades and migrations.o Resolving faults and requests from the customer within SLA.o Configuration and installation of new desktops.

IT Support Professional working in the Resource Team assisting with the requirements of the business and customers to ensure BAU and projects are completed on time and within budget.

IT Field engineer, resolving IT faults and requests at customer sites, including Desktops, Laptops, Servers and Networks. Configuring and installing it systems for customers. Disaster recovery of customers systems if they had any failures.

Information Technology

Education record