Patrick Robson-Ritch Email & Phone Number

o Providing all consultancy required with customers across a range of Microsoft technologies.o Onboarding new customers to the Managed MDR serviceo Deploying Microsoft Sentinel for customers, and working with their IT teams to ensure all security logs are ingested.o Working with customers to deploy the Full range of Microsoft Defender products – Defender for Endpoint, Defender for Identity, Defender for Office, and Defender for IoT.o Providing security recommendations for customers to help proactively protect their environments.o Assisting analysts with providing recommendations on how to prevent incidents.o Assisting customers with the implementation of security hardening recommendations.

o Working on the modern security team implementing Microsoft 365 security features for customers including Zero trust conditional access policieso Designing and implementing Exchange Hybrid deployments and migrationso Designing and implementing Active Directory/Azure AD Hybrid deploymentso Designing and implementing Microsoft Endpoint Manager (Intune) deploymentso Configuring Windows Autopiloto Configuring and implementing Microsoft DLP policieso Configuring and implementing Azure Information Protectiono Configuring and implementing the full Microsoft Defender suite of applications/serviceso Attending customer project calls with all required stakeholders to ensure projects are kept on course and on timeo Conduct workshops with customers based on the customers required for their Microsoft 365 journey

Bournemouth, United Kingdom

responsible for the complete management and implementation of projects from end to endo Working on the infrastructure projects team implementing a variety of projects, including Exchange upgrades and migrations. o Implementing new system builds of on-premise servers and cloud-hosted servers.o Citrix upgrades and new Citrix deployments.o Migrating systems to Office 365 and Azure.o Configuring Microsoft Intune (Endpoint management) and deploying MDM and MAM policies.o Configuring and managing Microsoft Teams.o Consulting with Stakeholders and directors about strategic options for the business including effective and efficient ways of working.o Configuring Microsoft 365 services including MFA, Conditional Access, new SharePoint online sites.o File and Print server migrations including migrating file servers to SharePoint online.o Providing on-site support when required.o Working with customers to ensure their systems are at the required standards for Cyber Essentials and Cyber Essentials Plus.o Managing Customer on-boarding and off-boarding form the private-cloud hosting platform.

Poole, Poole, United Kingdom

o Working as part of the support team providing remote support for all customers with infrastructure support contracts. o Supporting customers on-premise servers and cloud services including Office 365, Azure AD, Azure-hosted servers and Exchange Online. o Assisting the projects team with support requests generated from recent projects.o Completing snagging work that has overrun from projects.o Maintaining and managing internal servers and network.o Managing escalated tickets to completion.o Assisting other team members when required.

Southampton, United Kingdom

Working with the senior consults designing and implementing IT systems for customers and Supporting the managed service team with support calls and escalations where required.o Working as part of the professional services team designing and implementing IT systems.o Completing projects including Exchange migrations, File Server migrations, System upgrades, domain migrations and new system deployments.o Managing customer on-boarding and off-boarding.o Assisting Senior Consultants with the upgrade of systems and implementation of new systems.o Attending site to assist with support issues and complete projects with the customers internal IT teams.o Assisting and managing escalated tickets from the service desk ensuring all service requests and faults are resolved.o Assisting with the management and upgrade of the internal servers and infrastructure across the full Castleton group.

Poole

Working as a service desk engineer providing support to the Platinum service customers as part of the 24/7 service desk. Providing on site support for customers when required. Managing and supporting whole systems from Desktops/Laptops and Wyse terminals to servers/ network infrastructure and phone systems/Unified communications systems.Assisting with the projects team as required

o Working on customer site as the system administrator maintaining the system including the Servers, network hardware and desktop/Laptop PC’s & printers.o Working on projects as required including new system builds, upgrades and migrations.o Resolving faults and requests from the customer within SLA.o Configuration and installation of new desktops, printers, servers and network hardware.o Assisting the customer in the design of network systems in new build sites and refurbishments.o Hosting monthly service delivery meetings with the customer.o Ensuring all calls are dealt with to both client and company satisfaction.o Managing and maintaining WAN network links and fibre links.o Creating and managing user accounts and email mailboxes on domain networks.o Ensuring that all backups are configured correctly and complete successfully.o Restoring backups to recover data when required.o Administering VM Ware virtual server system.o Creating, configuring and setting up new Virtual servers.o Liaising with customers and suppliers to arrange quotes and work by third parties.o Working closely with the customers’ level 1 support team to ensure calls are logged correctly and dealt with promptly.o Training customers Level 1 support team in fault finding techniques and skills.

IT Support Professional working in the Resource Team assisting with the requirements of the business and customers to ensure BAU and projects are completed on time and within budget.

IT Field engineer, resolving IT faults and requests at customer sites, including Desktops, Laptops, Servers and Networks. Configuring and installing it systems for customers. Disaster recovery of customers systems if they had any failures.

Information Technology

Education record