Patrick Rogan Email & Phone Number

Operational manager for up to 15 cabin crew on long- and short-haul flights, and direct line manager for remote team of 7 cabin crew, responsible for managing their conduct, performance, attendance and Overall responsibility for delivery of customer service, safety and punctuality on each flight, ensuring annual customer satisfaction targets are achieved for myself and my team; recognized in 2019 for outstanding record of customer recognition. Extensive experience in customer complaint handling and problem solving.2 years' experience of delivering Customer Service Training.Experience of recruitment and interviewing, supporting the delivery of assessment days.

Belfast, Northern Ireland, United Kingdom

Temporary position selling holidays and flights to a wide range of customers face-to-face on the telephone. Worked to achieve sales targets and provide a high level of customer service to encourage repeat custom and upselling.

Ciudadela, Autonomous Community Of Balearic Islands, Spain

Resort representive in the company's flagship property in Menorca; key responsibilities included holding a Welcome Presentation three times a week for up to 100 guests to promote and sell excursions and ancillary products, and to manage customer complaints and problem resolution whilst following strict admin guidelines.