Customer Software Specialist
Technical support production printing system Xerox:Provide second level support to software support analysts in partnership with engineering (products: iGen, Chamonix, Versant, ConnectKey, Nuvera, XMPie, VIPP etc.)Investigate and provide solution or document issues for correction by Engineering. Manage the technical issues being corrected and provide regular status to customers. Assist customers in the development of printing application including prepress. Provide advice to secure the… Show more Technical support production printing system Xerox:Provide second level support to software support analysts in partnership with engineering (products: iGen, Chamonix, Versant, ConnectKey, Nuvera, XMPie, VIPP etc.)Investigate and provide solution or document issues for correction by Engineering. Manage the technical issues being corrected and provide regular status to customers. Assist customers in the development of printing application including prepress. Provide advice to secure the printing environment (Certificates, encryptions, Kerberos, IPsec etc.)Provide sale proposition including proof of concept:Provide European sale support advising suitable products with the creation of proof of concept to satisfy customer needs winning contracts in color and monochrome production printing. Optimise customer application such as RIP speed, automatization, VIPP code etc.Printing press: iGen, Chamonix, Versant, Nuvera, RIP EFI, FFPS, ConnectKey etc. Pre-press workflow: XMPie, Freeflow VI Suite (VIPP), PostScript, PCL, LCDS, IPDS, Freeflow Core etc. Trainer in network security in printing environment:Present the course in French or English on security in printing environment to European software support analysts. Last 4 years I presented this course nearly 20 times to groups of 4 to 8 analysts (encryption and hashing keys, LDAP/DNS, Kerberos, IPsec, 802.1/Radius, IP Subnet etc.Share technical information through database and conference call with country support Analysts.Project management:Manage or participate to a wide range of projects related to customer support.Diagnostic assistant: Manage a project to improve the decision “Hardware or Software” taken at the European call centre to better dispatch the right competency to customer.Development to improve the performance of a national technical centre by one year coaching, training and implementing experiences on customer sites.Office and lab move: Over the years manage or participate to several moves. Show less
