Patrick Romo Email & Phone Number

Vallejo, CA, US

Delanco, New Jersey, US

I configured and managed our company network across all 5 Fulfillment Centers and the over 40 Linehauls, and Cross docks across the country. I also configured and help to manage our MDM and Antivirus software and regularly assist users across the country both on-site and remote with any issues they run into. I enacted regular maintenance cycles for our.

San Francisco, CA, US

Part of the IT team and responsible for any/all IT related issues for the San Francisco Imperfect Foods warehouse and associated teams/locations. Managed the network, printers, user devices. Maintained, repaired, and replaced components related to our product picking process for customer boxes. Increased site up-time to 99.7% from 70% range

Worked as part of a small team to deliver same- and next-day packages across Northern California. Assisted with packaging, organizing, dispatching, and delivery. IT duties included account creation and management, documenting equipment and procedures, deploying software, and providing support to all employees either in person or remote.

San Francisco, California, US

Provided timely and effective on-site and remote service and support for network hardware and configurations as well as application support for multiple businesses across the Bay Area. Physical installation, testing, troubleshooting, and user support for video conferencing (Zoom, Cisco WebEx). Gained rapport with office users and assisted in scheduled and.

Engaged with merchants, from single location businesses to multi-state chains, to encouragerelationships between business owners and customersAnalysed customer visit data to personalize incentives to encourage repeat visits; reducing customerchurn and increasing ROIReviewed customer visit statistics to provide insight into buying trends and suggest deals.

San Francisco, CA, US

Managed customer support accounts for high value customers, including Hilton Hotels, T-Mobile, 24 Hour Fitness, Sprint, and Fortune 100 financial insituations Consistently scored 5 out of 5 on customer satification surveys and was frequently requested by high value accounts Closed over 10,000 cases at 3VR with a completion rate 2X faster than the team.

Santa Clara, CA, US

I am an outside resource for the Mechanical Senior Design team headed by Nathanial Parnell. I conduct research on topics that the engineers know nothing about

Santa Clara, CA, US

Teacher's Assistant for Physics 2 and 3Managed students in small group laboratory set-upGraded homework for 32 to 35 students per quarterAssisted professor with laboratory set-up with lecturesWorked 1 on 1 with students to help explain class material, procedures, and safetyWorked with another assistant to manage efficiently students and projects

Santa Clara, CA, US

Achieved 3rd place in world competition to create a self sustainable solar-powered house Worked with team in all areas of house creation; design strategy, installation of solar panels, and general construction