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Patrick Rossetti is a Technical Client Services at Cybersource. He possess expertise in customer service, os x, mac, adobe creative suite, microsoft office and 25 more skills. Colleagues describe him as "Patrick and I worked together at Pandora for a little over two years. During that time, Patrick was an outstanding Listener Advocate. He skillfully helped listeners with technical issues, billing questions, and general application questions. He also expertly handled requests & suggestion and creatively made recommendations on how listeners could improve their listening experience. His productivity and quality were always high and listeners gave him excellent satisfaction scores. His was an exceptional teammate who was always ready and willing to help others. We miss his technical expertise, generosity of spirit and sense of humor. He'd be a great addition to any support or service team. It is my pleasure to highly recommend Patrick."
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Senior Technical Support AnalystCybersource Jan 2022 - PresentFoster City, Ca, UsIn addition to the responsibilities as a Technical Support Analyst:- Serve as team lead, coaching agents on managing client communication, queue management and case handling standards & processes.- Serve as an SME for Cybersource and ISV knowledge at a team-level and coached team members on utilizing support resources, end-to-end product testing and case review collaboration. -
Technical Support AnalystCybersource Jul 2018 - Dec 2021Foster City, Ca, Us- Support merchants, consultants & strategic partners integrating to our payment gateway from a variety of ISV partner platforms through managed plug-ins- Support developers using our Dev Center tools and SDKs to integrate to Cybersource via REST and other API protocols.- Provide additional support across all of Cybersource's gateway services.- Lead client calls, providing real-time integration support in coordination with TAMs, product developers and partners.- Previously in this role, supported high-level client using the Card-Ready Card Present solution, developing & maintaining processes for onboarding clients, managing card terminals, monitoring transaction activity and troubleshooting issues with all of the above. Also, I developed materials for and delivered training to a newly onboarded team to take over the role. -
Support ExpertEnjoy Technology, Inc. Aug 2017 - Jul 2018Palo Alto, Ca, Us- Communicated between Enjoy’s various operational teams, fielded Experts, customers and corporate partners to coordinate a seamless, excellent experience for each of our customers.- Simultaneously leveraged phone, email, chat and other communication/collaboration tools in a fast-paced, time-sensitive environment to simplify diverse logistical issues and scenarios.- Was a resource for Enjoy’s leadership and technical teams by identifying critical needs, trends and successes based on intimate, daily contact with internal teams, customers and partners as well as Enjoy’s proprietary tools and software. -
Senior Customer Service RepresentativeCybersource Dec 2015 - Aug 2017Foster City, Ca, Us- Supported the CyberSource payment gateway, helping merchants manage their credit card transactions, web and internal payment platforms and financial reporting software.- Prioritized a daily workload of support inquiries via phone, e-ticketing and email with speed and accuracy while referencing a broad technical knowledge base on the fly.- Troubleshot payment solutions across a diverse range of systems, departments and organizations. -
Listener AdvocatePandora Jan 2013 - Jan 2015Oakland, Ca, Us- Fielded communications from Pandora listeners, replying to an average of 200 inquiries a day regarding the use of Pandora Radio across dozens of platforms. - Supported customers with efficiency, clarity, empathy, and personality.- Wrote and maintained our product support material, coordinating with cross-functional teams to more efficiently create, improve, and organize knowledge assets. - Managed and coordinated support program implementation in conjunction with multi-phased product releases and policy roll outs.- Trained and mentored cross-functional team members and other Listener Advocates. -
CreativeApple Jul 2008 - Dec 2012Cupertino, California, Us- Led personal and group training seminars on the majority of Apple products and software.- Designed training curriculum and created instructional materials.- Conducted seminars for, and mentored other Apple Creatives.- Revised training based on ongoing policy and operational revisions. - Provided technical support for desktop, laptop and mobile devices. -
Inventory Control SpecialistApple Jul 2007 - Jul 2008Cupertino, California, Us- Provided ongoing problem-solving leadership to keep the Apple Retail inventory system up and running.- Executed detailed inventory control tasks with speed and accuracy.- Led and coordinated a team of Back-of-House Specialists in daily inventory duties.- Managed shipping and receiving, product organization, loss prevention, and inventory accuracy. -
Mac SpecialistApple Aug 2005 - Jul 2007Cupertino, California, Us- Guided customers on the Apple Store sales floor through selecting and purchasing Apple products.- Introduced and developed Apple product solutions for personal and business clients.- Led group presentations on Apple products, software, and peripherals.- Maintained the high standards to which long-time users hold the Apple brand.
Patrick Rossetti Skills
Patrick Rossetti Education Details
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California State University, Long BeachIllustration -
California State University, Long BeachIllustration -
Saddleback CollegeGeneral
Frequently Asked Questions about Patrick Rossetti
What company does Patrick Rossetti work for?
Patrick Rossetti works for Cybersource
What is Patrick Rossetti's role at the current company?
Patrick Rossetti's current role is Technical Client Services.
What is Patrick Rossetti's email address?
Patrick Rossetti's email address is tr****@****ail.com
What is Patrick Rossetti's direct phone number?
Patrick Rossetti's direct phone number is +194930*****
What schools did Patrick Rossetti attend?
Patrick Rossetti attended California State University, Long Beach, California State University, Long Beach, Saddleback College.
What skills is Patrick Rossetti known for?
Patrick Rossetti has skills like Customer Service, Os X, Mac, Adobe Creative Suite, Microsoft Office, Photoshop, Social Media, Illustration, Drawing, Social Networking, Iwork, Technical Support.
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