As an Engagement Manager. I guide and support senior level consultants and position them to continuously deliver high value solutions and outcomes within various core Microsoft business areas.As a Principal consultant, I drive global sales and delivery field enablement by providing strategic and execution leadership towards the successful adoption of key strategic Microsoft Support Services initiatives in the Commercial and US Federal customer segments.

Microsoft’s support solutions group is a core business that enables all commercial and public sector customers realize their technology strategic goals. As part of this organization’s portfolio management and business planning team I Ieqd the change management and field engagement efforts to drive optimal field adoption of new offers and solutions with sales and delivery teams worldwide.

Strategized, developed and led cross-company strategic programs to improve customer experience and increase member and healthcare provider utilization of B2C and B2B web portals to reduce calls and operating costs using analytics and business data trend analysis. Consulted and coached business partners on strategic change management methods using Lean thinking and human-side change management strategies.

Developed strategy and directed the following core business programs : 1) Sales Account Opening and Fulfillment capability utilized in 580 retail stores and B2C digital channels, 2) Foreign Currency Ops Systems, and 3) Check Print product sales and fulfillment capabilities. Responsible for the Customer screening and ID Verification capability roadmap and solution managementFee pricing business and technology Implementation

Digital and Branch selling and account on-boarding capability growthCustomer Screening and ID Verification solution managementSupplier management

Digital store | Customer journey designUser Engagement ConsultantRequirements developmentWeb Application release management and implementation

Technology systems planning and implementationSystems release and change managementBusiness analysis and Requirements developmentSales systems consultant

Fee income pricing strategy development and execution Subscription product strategy, design and implementationAncillary product sales and operations support and enhancementMarket and data analysisProcess improvementSupplier management

Digital payments strategy and ImplementationOnline banking customer experience advocateChannel performance analysisProduct delivery and implementationContent developmentRoadmap development cycle

Business Technology Liaison. Managed day-to-day IT operations that supported portfolio management, Asset management, analytics systems and stock trading platform software and hardware used by Traders, Compliance officers and Fund Asset Managers in the Seattle and Sacramento offices. Acted as the primary technology adviser to senior management in developing and delivering technology strategies and solutions.Partnered with suppliers such as Bloomberg, Lipper Analytics, BNY Mellon Services and Tradeweb to develop business solutions and drive implementation plans