Patrick Ryan Email & Phone Number

Ottawa, Canada Area

Handle incoming and outgoing customer telephone calls in a courteous and professional manner, with a mandate to solicit orders from the existing customer base. Coordinate the prompt handling of customer service requests including, but not limited to, order entry, pricing, expediting, billing, order maintenance, credit and claims. Handle written correspondence received from and sent to customers in a timely manner. Assist and support Account Managers by providing technical support to customers… Show more Handle incoming and outgoing customer telephone calls in a courteous and professional manner, with a mandate to solicit orders from the existing customer base. Coordinate the prompt handling of customer service requests including, but not limited to, order entry, pricing, expediting, billing, order maintenance, credit and claims. Handle written correspondence received from and sent to customers in a timely manner. Assist and support Account Managers by providing technical support to customers and end users, as well as sharing information that will allow both parties to offer customers a total Graybar solution. Consult with clients and customers after a sale to resolve problems and to provide support in an efficient and effective manner. Provide customer feedback to the Branch Manager in a timely fashion. Keep management informed of local competition and market conditions. Deal with product related problems such as defective products, the return of products and warranty situations Show less

Ottawa, Ontario, Canada

• Responsible for leading and overseeing daily operations of the store. • Motivating employees as members of a team to successfully increase sales and to ensure teamwork. • Create and implement sales plan in conjunction with leadership.• Create excel spreadsheets to monitor inventory, sales, track short and dated items; data used to assist with staff schedules and assigned tasks. • Execute weekly sales reports to monitor sale trends assisting with the creation of monthly… Show more • Responsible for leading and overseeing daily operations of the store. • Motivating employees as members of a team to successfully increase sales and to ensure teamwork. • Create and implement sales plan in conjunction with leadership.• Create excel spreadsheets to monitor inventory, sales, track short and dated items; data used to assist with staff schedules and assigned tasks. • Execute weekly sales reports to monitor sale trends assisting with the creation of monthly inventory orders. Process monthly inventory orders. • Point of sale (POS) and deposit processing. Full responsibility for deposit to sales reconciliation. • Making formal payment deposits. Monitoring inventory levels and preparing reports based on buying trends, customer requirements and profits. • Comprehensive use of Microsoft tools and store social media platform to promote the store, its sales and brand as well as follow up with customers, both satisfied and unsatisfied. • Ensure the store including staff remained in compliance with all health and safety regulations. • Processing of bi-weekly payroll utilizing ADP Pay Systems. Show less

Kanata, On

-Aiding with customer service inquiries and solving customers’ issues, resulting in loyal and satisfied customers-Complete customer transactions-Signing up customers for memberships and going over all promotions and different options that are open and what they include-Working in a fast pace environment-Motivating and encouraging others, and assuring they have a positive atmosphere surrounding them