Americas Leader of remote engineering workforce:- Security Architecture & Technical Solutions Specialists and Architects- Americas Security: Strategic Virtual Sales Support

Spearheaded a strategy to drive higher revenue for mid-market across all Segments for the entire Americas Virtual sales team. Achieved above 107% of $350M+ Revenue goal for both FY20 and FY21. Driving a ($1m)/1% increase for New Annual Services Attach Rate in Q1FY21. Received the FY21 Cisco Achiever Award. Managed a complex cross-organizational stakeholder matrix to gain collaborative support and investment. Co-Lead Center of Excellence team for Services focusing on the enablement of mid-size market sellers driving a goal of 10% increase services bookings. Received the FY21 Cisco Achiever Award.

Pioneered efforts to run a proof of concept (POC) for an Integrated Workforce of Support Services (TAC) and Professional Services (AS) engineers performing both roles simultaneously, providing a proposal containing lessons learned for the organizational efficiencies and cost savings (successful POC improved efficiency by ~14% over an organization containing 750+ individual contributors). Developed the team that pivoted the POC (2 Manager, 1 Program Manager and 80+ engineers) to full build of a recommendation to centralize training for Early in Grade (EIG) as an integrated workforce. The resulting system was implemented in and decreased ramp up and onboarding by 6 months. Supervise activities of 30+ professional services delivery team(customer-facing) with responsibility for customer satisfaction, escalation management, delivery assurance and profitability of post sales solutions. Increasing the Customer Billable Utilization rate on the team from 65%-90%. Serve as single point of contact for customers, engaging directly with C-level executives where necessary to deliver business outcomes as part of an evolving competitive climate Nominated as the Team Space Champion for RTP-ADC where responsibility was given to train and ensure adoption of the new tool was delivered across the local leadership.

Built and developed a sustainable, high performing team within an expedited timeframe (90 days) while leading a large enterprise solution. For both Enterprise Voice solution (250K Endpoints, 600 Servers), and Enterprise Date (62k Managed devices ~200k Ckts) solution as well. Structured a resilient Problem Management team that scaled across all technologies covered in the Global customer environment. Maintaining a 95% Root Cause identification rate for all Problems. Conducted business reviews with executive leadership and business partners to provide strategic recommendations for business growth. Creating excellent working relationships with the multiple stakeholders internal to Cisco and the customer’s environment.

Built and developed a sustainable, high performing team of 10-15 engineers. Providing advanced technology support to Cisco’s customers and partners worldwide. Built a strong focus on operational performance while balancing the partnership with Cisco product teams to participate in early product deployments Produced and improved TSAT and verbatim reports resulting in better customer focus.Key Accomplishments: Received multiple feedback from customers (internal and external) for TSLP(Technical Services Liaison Program) Coordinated and executed a Career day event for 600+ employees in Services

Lead multiple teams/resources to deliver tactically as well as ensuring the successful execution of strategic initiatives.