Patrick Ryan, Pmp Email & Phone Number

Saint Petersburg, Fl, Us

St Petersburg, Florida, United States

- Guides front and back end development activities for a proprietary digital insurance platform with functionality for risk selection, pricing, payment, third-party integrations, tax collection and remittance, state and regulatory compliance functionality, policy documents, and lifetime policy management,- Maintains product and company-wide project roadmaps, sets development priorities, and provides guidance, requirements, and acceptance criteria to development and QA teams,- Assists third-parties with API integration, including maintaining publicly-facing API documentation,- Leverages ChatGPT, Postman, browser dev tools, and database queries to identify trends, bugs, and root causes to reduce development team burden.

St Petersburg, Florida, United States

St Petersburg, Florida, United States

St Petersburg, Florida, United States

Focused on making Product more accessible to the rest of the organization internally, including:- Creating an internal product-focused blog to discuss recent and upcoming product changes,- Establishing a new product training program and materials for internal new hires, and a more rigorous version for new sales hires,- Writing product documentation in the forms of a product manual and numerous how-to articles.Focused on learning more from our sales prospects and market by:- Creating buyer personas for the largest segment of direct buyers,- Establishing Win/Loss interviews using a reusable survey template and library of questions.Focused on making the product more accessible to sales prospects and the market by:- Assuming ownership of the publicly-facing Knowledge Base, creating new articles, and updating theentire library to conform to the updated branding,- Collaborating with the Corporate Marketing team to create content for two social media interview series, a PowerChord brand summary video, a new website, and a product demo video,- Hosting public webinars to discuss market trends and how PowerChord can help to solve market problems.

1. Interfaces with key stakeholders throughout project initiation to garner buy-in, and check-in throughout product lifecycle to ensure adherence to expectations2. Leads a Quality Assurance team that is capable of creating and operating comprehensive automated tests for OZK Labs’ product portfolio3. Designs, manages and maintains all Quality Assurance practices, standards, methodologies, and metrics. Takes ownership of the design and implementation of testing frameworks, test infrastructure and, tooling4. Leads a Support team that is capable of providing premiere service and end-user support for Labs products to internal and external users5. Leads team to provide timely response to end-user support inquiries and provide first level support and escalation for issues, concerns or enhancement requests6. Collaborates with product teams on product improvements identified through analysis of bug trends, end-user support requests, or QA test results7. Provides post-development support by leading communication, outreach, training, and removing impediments that prevent releases, rollouts, and user adoption

St. Petersburg, Florida

Responsible for the oversight of software development projects, from wire framing and concept design, through development, testing, to training, rollout, and support.

Temple Terrace, Florida

Provided premier customer service while actively promoting Publix's culture and values. Generally involved in one of three roles: staffing the Customer Service desk, managing accounting activities, and managing the shifts of a team of Customer Service associates.

St. Petersburg, Florida

St. Petersburg, Florida

Participate in various projects and support bankwide initiatives. Learn all facets of banking, from the retail bank to Recovery, and everything in between. Provide suggestions and implementations for process improvement and bank growth. Attend various networking events through organizations such as the Lakewood Ranch Business Alliance and the St. Petersburg Area Chamber of Commerce.

St. Petersburg, Florida

During my time as an intern at C1 Bank, I am involved in four main roles:SharePoint and Workflow Implementation,Project Management,IT Department Process Improvement, andProduct Development

Bachelor Of Science (B.S.), Industrial Engineering, 3.73

Activities and Societies: Institute of Industrial Engineers

High School, 4.72

Activities and Societies: Marching Band, Concert Band, Orchestra, National Honor Society