Patrick S. Email & Phone Number

Mississippi, United States

• Process service desk tickets using Connect Wise• Utilize Confluence to document and process team tasks• Keep track of account credentials using Passportal• Assess performance utilization of VMs using Solarwinds Orion• Manage SSL certificate requests using Digicert• Manually create user accounts in AD and sync their O365 mailbox• Create shared mailboxes in Exchange On-line and sync to O365• Create distribution lists in Exchange Online• Utilize Lansweeper to investigate unknown servers• Decommission Windows 2008 & 2012 servers• Create & Manage AppStack’s using App Volumes Manager• Configure GPO to push Security Camera configurations to security group user profiles• Maintain user accounts across multiple domains• Migrate Windows Admin Center to new management server• Deploy Solarwinds agent to monitor DMZ server• Deploy Windows 2019 VMs to replace unsupported OS servers• Utilize Manage Engine to deploy MS patches and Sophos AV• Manage external DNS using Dynect DNS• Remediate Sharepoint online issues• Transfer Power Bi dashboards and reports from old account to new account

Huntsville, Texas

• Deploy VMs using Hyper-V and VMM• Perform in-place OS upgrades• Manage Distribution lists and user email in Exchange 2013.• Deploy ADFS for use with specific systems• Perform backup/restoral using Commvault• Deploy projects in a timely manner• Implement SQL backups for important data• Process Cherwell tickets promptly and efficiently• Configure SCCM monitoring for services• Remediate server security vulnerabilities using Nessus reporting• Follow Windows Patch Management procedures

Houston, Texas Area

• Authorize User Access Control• Document/maintain all procedures• Maintain security over company domain names• Maintain GPO per NOV policies• DNS management, cleanup and accidental deletion protection• Manage a multi domain forest• Deploy and promote DCs• Assign Licenses in O365• Deploy and maintain PAM solution• Process tickets in Remedy/Jira• POC & Implement MFA• Maintain external SSL to cut costs and provide service to end users• Effectively utilize Powershell to automate tasks• Efficiently process data migrations• Deploy and maintain SFTP• Process acquisition onboarding for users and data• Novell Data Migration• Sharepoint page for migration documentation

Houston, Texas Area

• Re-image of Systems• Backup/Restoral of Data• MS Server 2008• Exchange 2010• MS Office 2003-2010• Virus Removal• Vendor hardware/software support• Server Hardware Replacement• Faulty hardware recognition

Houston, Texas Area

• Ability to effectively wire and route physical network infrastructure• Troubleshoot Clients Office Suite and Windows Environment• Assistant in Tier 1, 2, 3 & 4 working environment• Assist with Installation of Altigen VoIP Phone Services

Associate'S Degree, Computer Science

Computer Science

Activities and Societies: Alpha Sigma Phi - Beta Delta Chapter