Patrick Ide Email & Phone Number

A versatile and accomplished engineering project manager with vast expertise in VMWare configuration and setup, server and workstation OS installation, configuration, and troubleshooting. Established capabilities in telecommunications wiring, troubleshooting analog and VOIP (digital), and router and networking configuration/troubleshooting for firewalls. Utilizes strong interpersonal and communications skills to guide and develop associates, and liaise with cross-functional teams. A diligent and analytical top-performer who delivers efficiency and continuous improvement for an organization.

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  Associate Manager

  Aspen Technology

  Jan 2010 - Jul 2024

  Associate Manager:Created and assigned month-long schedules for direct reports and for cross-departmental resources for software installation, testing, troubleshooting, and issue resolution.Coordinated regularly with software developer managers on new software implementation, planning, and issue resolution.Advised and recommended steps for large new suite of software, leading to fixes, updates, and corrections for a successful release.Collaborated regularly on testing and reviewing system performance metrics related to CPU, Memory, Disk, and Network Utilization, sending overall testing reports to over 200 stakeholders.Evaluated system, identified issues, and implemented resolution plan for utility integration of main electrical distribution center in India.Designed, integrated, trained on, implemented, tested, and updated software for large utility upgrade on the East Coast. East coast main customer director talked to own corporate sponsor about the great work done to lead the project to a successful completion.Project Engineer:Configured and installed power system software products onto customer systems.Diagnosed and resolved software issues with customer systems.Coordinated schedules to achieve on-time system delivery and with other employees to meet system delivery.Traveled on site to multiple customers and locations and successfully implemented over 12 system upgrades.Was re-requested to be the lead on the new project by Midwest utility project three on additional upgrade projects as well.Trained 100+ employees on software design, build, implementation, and troubleshooting.On-site trained 50+ utility customers on utilizing features and functionality of new software.Provided critical on-call customer support over phone, working through issues with customer to quickly resolve the problems causing system interruption concerns.

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  University Of Minnesota Duluth

  Electrical And Computer Engineering