Patrick Sacramenthas Email & Phone Number

Mississauga, Ontario, Canada

Expertise in building and maintaining long-term relationships with clients by understanding their needs and providing tailored insurance solutions.Proficient in providing clients with financial planning advice, including risk management and insurance coverage recommendations.Strong understanding of insurance regulations and compliance requirements. Ability to ensure all client interactions and documentation adhere to legal standards.Skilled at identifying client issues and providing effective solutions. Ability to manage and resolve conflicts to maintain client satisfaction.Ability to manage multiple clients and priorities efficiently, ensuring timely follow-ups and policy renewals.Ability to work effectively within a team environment, collaborating with colleagues, underwriters, and managers to deliver the best outcomes for clients.

North York, Ontario, Canada

• Responsible for ensuring the delivery of service to both external and internal customers.• Utilized analytics to resolve all complex problems relating to Fraud Applications, AccountTakeovers, Convenience Cheques, and Payments referred by other areas of CIBC or externalsources.• Determined the legitimacy of applications by contacting applicants, employers, branches, otherfinancial institutions, credit bureaus, as well as gathering and analyzing documents for potentialfraud. Conduct in depth and thorough investigations into possible fraud trends, potentialfraudulent applications, cheques, payments and possible account takeovers referred or identifiedwithin.• Provided recommendations on operational and system procedures that support early detection offraud by being fully conversant with all VISA products, procedures and policies relating to FraudDetection to ensure that all duties are performed with up to date and approved methods. Usedsound judgment and took appropriate actions in closing and declining VISA accounts andapplications in order to prevent further losses and protect the integrity of the bank.• Offered recommendations on operational and system procedures that support early detection offraud. Contributed to the enhancement of the team focus through participation in special projects,temporary assignments, meetings, and any additional activities delegated by management.

Markham, Ontario, Canada

Assisting clients with general inquiries such as settlement balances, dates, tax information, margins, quotes, news, Mutual Funds, GICs, Bonds, forex, DRIPs, SIPs, journaling, cheque requests, level two stock quotes, and more… Responsible for receiving calls, validating clients, and responding to their needs in a timely manner which included placing trades, transferring of funds, opening new investment accounts, and transferring of assets to TD.Duties included building, enhancing and protecting relationships with clients through listening and executing in a fast-paced environment for both personal and cooperate accounts.Experienced in navigating Integrated Desktop, ISM, Track, EIS, CTO, Trade Management, Thompson Reuters, WebBroker, and other tools.Troubleshooted WebBroker problems, handled escalations, and provided clients with first call resolution.Provided detailed information on grants for RESP and RDSP accounts, as well as information for other registered accounts, retirement funds and estate accounts.Offered clients tools and services to ease their investing needs, also offered intuitive webinars and other sources to provide clients with convenient detailed information.

Markham, Ontario, Canada

Team Lead for Legendary Client Experience Index (LEI) and Client Experience Index (CEI)• Team Lead for Advice (Assisted Peers with increasing their sales targets)• Provided frontline support for TD Canada Trust Easyweb, Easyline and Mobile banking• Offered legendary service, provided complete and accurate information, 1 call resolution andalways delivering on LEI/CEI.• Troubleshooted technical issues and inquiries (Web banking, mobile banking, operating systems,browsers, site outages, updates, email money transfers (EMT), error codes, etc.)• Handled web/mobile escalations, created web tickets, resolved complex issues while followingTD protocol, guidelines, policies and procedures.• Worked with a team of exceptional members, provided leadership, shared best practices whilebeing motivated and always looking to take on new challenges and projects.• Utilized TD Canada Trust programs and systems (Host, Gateway, PEGA, Credit link, VisaTokenization, Certapay, etc...)• Monitored web tech issues, tracked trends, hot issues, known outages and suggested solutions.• Exceeded department goals and targets (LEI, Compliances, Sales/Units, Efficiency, etc.)