Patrick Scales Email & Phone Number

Houston, Tx, Us

Houston, Texas Area

Leading transform from the traditional L2/L3 support model into a hybrid SRE team in a big data (Hadoop) environment. Responsible for development of team members as well as leading the reduction of technical debt and existing gaps in application hygiene.

Houston, Texas Area

CIB Global Problem ManagementDeveloped problem management processes and procedures within the ITIL framework. Main task was timely resolution of tactical and strategic production issues, including notification of impacted systems, management updates and documentation of resolution steps. Development of requirements for a machine learning tool to identify thematic and repeat incidents with reduced human analysis. Daily activity includes research, identification, and creating solutions to address common cross platform incidents.Project and Resource Management:Actively coordinated with a global team on the following multi-site initiatives:* Created and implemented analytical process to evaluate software / hardware failures to address chronic issues* Represent CIB for Problem Management migration to ServiceNow* Drove requirements for internal data analytics tool Enigma* Supported other lines of business (LOB) in identification of problems and suggest resolution* Identify problem areas within software and platforms areas and provide a road map to address issues* Worked to address end of life software and hardware within the CIB environment. Current project is addressing end of life network switches* Worked closely with the CIB problem leads to develop processes and standards that support LOB needs and addressed government and regulatory audit gaps / issues.* Worked closely with CIB business units to analyze incident data and provide feedback and direction on actions to address gaps in software* Incident and problem ownership / reviews* Global LOB requirements and process definition* Addressed specific applications that showed instability through review of incident, root cause analysis, and change information to identify gaps processes* Identified key metrics to help upper management understand risk due to production incidents* Provide LOB input to global problem governance* Provided training on Problem Management for global CIB Production Management

I was presented with the opportunity to stay at home with my daughter for the first two years of her life. It has been a hard job with amazing benefits. Responsibilities include, but not limited to:• Primary child care duties• Define and implement household procedures• Training and development• Human resources / conflict resolution• Finance and Procurement• Project Management• Cleaning and other domestic duties as required.

Houston Tx

Operate Level 2 Support Manager (2009 to 2012)* Modified database backup process and policy to remove application and user impact as well as a net cost savings of $100,000 per year.* Optimized application performance allowing users and batch processes to perform tasks as efficiently as possible, saving $250,000 annually. * Addressed production issues impacting commodities trading applications resulting in minimal outages to trading saving between $10k to $500k per incident while minimizing reputation impact.* Reduced server inventory by co-hosting multiple applications on dedicated servers as well as virtual servers, this resulted in $1 to $1.2 million dollars a year in cost savings.* Coached personnel with professional development and career opportunities, allowing the firm to retain the best talent and grow underperforming staff, saving $30,000 to $50,000 in recruiting costs and approximately $50,000 in lost productivity.* Created Change Management process that provided exposure to upgrades to all parties involved - line of business and corporate counterparts.Build and Test Manager (2005 to 2008)* Automated restoring test environments reducing preparation costs by $75,000 per year.* Implemented automated testing tools that reduced manual testing by 75% during testing cycles. * This produced an approximate cost savings of $54,000 per year.* Reduced employee work load by standardization of procedures and use of automated testing tools reduced project costs by approximately $50,000 per year.Business Analyst/Project Manager (2004 to 2005)* Designed simple logical reports that reduced data exception resolution effort by about $500,000 per year.* Developed and deployed a centralized intranet reporting system which reduced licensing, deployment, and maintenance costs resulting in an estimated $250,000 per year savings.* Coordinated and set priorities across multiple teams that reduced development and testing time costs by $120,000 per year.

ConsultantProvided IT consulting services for development of custom applications and data loading processes to energy, and state government agencies. Services included definition and development of new applications, as well as software analysis for purchase of extraction transformation and loading software, and reporting software.

Managed an e commerce software development project.

Bs, Mechanical Engineering

Education record