Real Estate and Relocation Services

Boutique Guesthouse with 6 rooms in between Punta del Este & Jose Ignacio

- Coordination Operations- Administration- Human Resources- Marketing - Accounting

Project Manager 40%_ryago Ltd.Hotel Software Development -Development of IT-Specifications-Consulting and testing during the development processConsulting 60%_Project in Uruguay

Lead hotel operations for 3 locations, coordinating all staff recruitment, scheduling, and performance for 24 employees while consistently driving sales, marketing, and guest services to the highest standard. Consistently seek new opportunities to generate hotel revenue and attract new customers. Direct operations and process management in alignment with established vision, strategy, and goals. Orchestrate departmental activities, including enforcing compliance with standards for guest… Show more Lead hotel operations for 3 locations, coordinating all staff recruitment, scheduling, and performance for 24 employees while consistently driving sales, marketing, and guest services to the highest standard. Consistently seek new opportunities to generate hotel revenue and attract new customers. Direct operations and process management in alignment with established vision, strategy, and goals. Orchestrate departmental activities, including enforcing compliance with standards for guest services. Oversee booking, channel management, systems administration, hotel maintenance, and external services. Define and monitor annual budgets. Report to the Board of Directors.•Launched easyHotel Zurich from the ground up, and further expanded one of the first Swiss budget hotel brands on the market with easyHotel Basel – including developing all business processes and standards.•Realised consistent year-over-year sales growth from 2006 onward by rescuing the company’s brand and boosting it to a more stable position on the market.•Drove revenue growth •Penetrated online market sectors to establish a solid online presence and open a new sales channel after taking over the hotel, paving the way to attract new clientele and ensure return customers.•Elevated performance in the tourism market, particularly in Asian markets, with additional high performance in business markets for the royal hotel.•Expanded percentage of market capture in the leisure market during weekend windows.•Reduced staffing costs by implementing job sharing between the 3 hotels, as well as deploying a new shift plan, making use of hotel management school students, and optimising the pricing system.•Saved time and money by automating check-in / check-out to reduce reception staffing needs.•Streamlined customer service and reduced mistakes by fostering communication among team members, motivating them to excel and ensuring low staff turnover Show less

Provided leadership, support, revenue growth, and quality control for duty management in the business and first class lounge, Bellevue lounge, and smoker’s bar, serving both English and German language customers. Recruited, hired, and trained personnel. Managed all duty planning and records systems. Handled financial and process control. Created innovative food and beverage ranges prior to purchasing and procurement. Served as Deputy Manager as needed. Coordinated administrative functions… Show more Provided leadership, support, revenue growth, and quality control for duty management in the business and first class lounge, Bellevue lounge, and smoker’s bar, serving both English and German language customers. Recruited, hired, and trained personnel. Managed all duty planning and records systems. Handled financial and process control. Created innovative food and beverage ranges prior to purchasing and procurement. Served as Deputy Manager as needed. Coordinated administrative functions. Managed a free-flow restaurant and 5 gate bars. Delivered new business concepts on a monthly basis. Oversaw the activities of 40-50 personnel.•Effectively optimised business performance by coordinating staff training, focused on increasing skill levels, boosting customer satisfaction, and improving ROI from product sales efforts.•Reduced costs by introducing flexible staffing that adapted shifts and staff volume to meet fluctuations in overall demand.•Raised the standard for quality control by developing and implementing a new quality system paired with a new suite of quality processes.•Took a key leadership role in the opening phase of the Zurich Airport Airside Centre.•Elevated customer service performance and overall satisfaction while reducing staff turnover by strengthening internal communications between management, mid-level management, and teams. Show less