Patrick Selvy Email & Phone Number

Las Vegas, Nevada, United States

• Engage various service providers to effectively resolve events on behalf of Switch's customers and act as the primary point of contact for events.• Interpret, investigate, and evaluate operational impact to customers for the CORE services and operate as an extension of their organization in coordinating remediation efforts.• Troubleshot, evaluated, and facilitated best solutions and understood and executed appropriate escalation and notification procedures using sound judgment.• Provide quality, timely, and accurate end-to-end external support for any issues within the functional area of responsibility.

Las Vegas

In this position, I oversee the IGEL infrastructure consisting of a mixed environment of Windows 10 traditional operating systems and virtual machines, 1000 networked computers, 1 universal management suite, and 1 cloud gateway. I support the call center in a transition to a Microsoft virtual machine environment. I foster positive relationships with call center leadership to ease acceptance of technology changes. I led the year-long transition project of Call Center from traditional stand-alone computers to thin client VMware-based systems to ensure business viability. Notable achievements:• I decreased overall IT-related downtime and soft costs.• I closed an average of 200 tickets per month with customer satisfaction ratings of 99%.

Las Vegas, Nevada Area

Following OSPF protocol, I configured routers and switches to allow for multiple paths between the Tavern and the core domain controller. I used an ICX 6430 trunk link aggregation to an HP 5406zl Procurve chassis switch with 5 Virtual Local Area Networks to design and extend the corporate network, move locations, and increase bandwidth. Using Solarwinds, I monitored and assessed network health and resolved issues. I instituted Cisco Meraki systems to replace the Apple Airport wireless system. In efforts to increase company productivity, I engaged in planning to increase company productivity through expanded access to corporate LAN and Guest Wireless Network.

Las Vegas, Nevada Area

In this role, I maintained the Windows 2003 file server, 2008R2 DC running Active Directory 2000, and Windows 7 environment with more than 40 users over a vast geographical area. I created a more secure and efficient network by implementing monthly maintenance. Accomplishments included: • I oversaw the corporate internet connection for more than 120 sites.• I negotiated a contract to advance location from basic DSL lines to 4G wireless network and decrease downtime.

Pahrump, Nv

As Senior IT Support Technician, I advanced the IT infrastructure and administered and monitored a network with 300 end users. I employed upgrades and solutions to enable smooth network traffic flow and system performance. I developed policies and procedures to obtain and sustain HIPAA and HIGHTEC compliance. Notably:• I reduced work orders to under 5 per day.• I developed and wrote policy and procedures to bring the Hospital into HIPAA and HIGHTEC compliance.• I reduced the percentage of tickets requiring desk side support from 100% to 10%.• I planned and implemented 4 VLANS which increased network throughput by 20% and decreased collisions by 90%.

Ft. Riley Ks

In this role, I oversaw maintenance, cleaning, and customer entry and exit for 23 buildings encompassing more than 1400 rooms and $500M in equipment and facilities. I supervised a 7-person team of inspectors, maintenance personnel, and office clerks. I facilitated company manager meetings to clarify direction and address customer concerns. I delivered regular reports to senior leadership. During this time:• I was selected to lead the First Sergeant Barracks Project, ensuring the project scope was fulfilled and managing changes.• I partnered with senior brigade personnel to create a plan for 1000 service members to redeploy to barracks without delay.• I authored standards of operations which were implemented by the entire Division.

Ft. Riley, Ks 66442

In this position, I upheld the role of ECP manager for six entry control points and 80 personnel working more than six unique shifts. I ensured personnel safety, training, and equipment access. I assigned and monitored the quality of daily tasks. I mentored junior managers. I organized and supported company IT departments, facilitating world-wide communications among 20 systems and two VOIPs.

Fort Riley, Ks

As Communication Chief, I oversaw the communications department with a crew of 13 IT, radio, and satellite specialists, as well as personnel trained in satellite communication, network management, and support services. I served as the senior communication specialist and lead trainer. I developed technical training and the HF Radio training plan. I monitored equipment valued at over $3M. I analyzed field technician reports to facilitate timely responses to changing situations. I wrote and edited official departmental correspondence. I upheld roles as Information Management Officer, Information Assurance Security Officer, and Headquarters Senior Manager. I designed and established two local area networks with over 20 users and four switches which enabled connection with wide area network. I planned and implemented continuity of operations for the squadron prior to deployment to Afghanistan.

Republic Of Korea, Iraq, Kansas, New York, Washington

Roles during this time included:Communication Chief, over 10 yearsSenior | Communications Specialist, 8 yearsCommunication Technician, 3 years

Bachelor Of Science - Bs, Network Operations And Security

Associate Of Science (A.S.), General Studies, 3.49

Activities and Societies: Business group IT group Military groupDeans list - May 2012; December 2012

Certificat Of Completion

Certificate Of Completion, Advanced Management, Training, Signal Theory, Networking, And Trouble Shooting, Honor Grad Top 10% Of Class Of 30

Certification, Advanced Management And Training

Certificate Of Completion, U.S Military Signal Capabilities, Networking, And Advanced Trouble Shooting Techniques

High School Diploma

Activities and Societies: JROTC