Patrick Selvy Email & Phone Number

Las Vegas, Nevada, United States

• Engage various service providers to effectively resolve events on behalf of Switch's customers and act as the primary point of contact for events.
• Interpret, investigate, and evaluate operational impact to customers for the CORE services and operate as an extension of their organization in coordinating remediation efforts.
• Troubleshot, evaluated, and facilitated best solutions and understood and executed appropriate escalation and notification procedures using sound judgment.
• Provide quality, timely, and accurate end-to-end external support for any issues within the functional area of responsibility.

Las Vegas

• In this position, I oversee the IGEL infrastructure consisting of a mixed environment of Windows 10 traditional operating systems and virtual machines, 1000 networked computers, 1 universal management suite, and 1.
• I decreased overall IT-related downtime and soft costs.
• I closed an average of 200 tickets per month with customer satisfaction ratings of 99%.

Las Vegas, Nevada Area

Following OSPF protocol, I configured routers and switches to allow for multiple paths between the Tavern and the core domain controller. I used an ICX 6430 trunk link aggregation to an HP 5406zl Procurve chassis switch with 5 Virtual Local Area Networks to design and extend the corporate network, move locations, and increase bandwidth. Using Solarwinds, I.

Las Vegas, Nevada Area

• In this role, I maintained the Windows 2003 file server, 2008R2 DC running Active Directory 2000, and Windows 7 environment with more than 40 users over a vast geographical area. I created a more secure and efficient.
• I oversaw the corporate internet connection for more than 120 sites.
• I negotiated a contract to advance location from basic DSL lines to 4G wireless network and decrease downtime.

Pahrump, NV

• As Senior IT Support Technician, I advanced the IT infrastructure and administered and monitored a network with 300 end users. I employed upgrades and solutions to enable smooth network traffic flow and system.
• I reduced work orders to under 5 per day.
• I developed and wrote policy and procedures to bring the Hospital into HIPAA and HIGHTEC compliance.
• I reduced the percentage of tickets requiring desk side support from 100% to 10%.
• I planned and implemented 4 VLANS which increased network throughput by 20% and decreased collisions by 90%.

Ft. Riley KS

• In this role, I oversaw maintenance, cleaning, and customer entry and exit for 23 buildings encompassing more than 1400 rooms and $500M in equipment and facilities. I supervised a 7-person team of inspectors.
• I was selected to lead the First Sergeant Barracks Project, ensuring the project scope was fulfilled and managing changes.
• I partnered with senior brigade personnel to create a plan for 1000 service members to redeploy to barracks without delay.
• I authored standards of operations which were implemented by the entire Division.

Ft. Riley, KS 66442

In this position, I upheld the role of ECP manager for six entry control points and 80 personnel working more than six unique shifts. I ensured personnel safety, training, and equipment access. I assigned and monitored the quality of daily tasks. I mentored junior managers. I organized and supported company IT departments, facilitating world-wide.

Fort Riley, KS

As Communication Chief, I oversaw the communications department with a crew of 13 IT, radio, and satellite specialists, as well as personnel trained in satellite communication, network management, and support services. I served as the senior communication specialist and lead trainer. I developed technical training and the HF Radio training plan. I.

Republic Of Korea, Iraq, Kansas, New York, Washington

Roles during this time included:Communication Chief, over 10 yearsSenior | Communications Specialist, 8 yearsCommunication Technician, 3 years

Bachelor Of Science - Bs, Network Operations And Security

Associate Of Science (A.S.), General Studies, 3.49

Activities and Societies: Business group IT group Military groupDeans list - May 2012; December 2012

Certificat Of Completion

Certificate Of Completion, Advanced Management, Training, Signal Theory, Networking, And Trouble Shooting, Honor Grad Top 10% Of Class Of 30

Certification, Advanced Management And Training

Certificate Of Completion, U.S Military Signal Capabilities, Networking, And Advanced Trouble Shooting Techniques

High School Diploma

Activities and Societies: JROTC