In my role as Assistant Manager IT Services at DXC Technology, I optimized workflow and enhanced customer satisfaction by implementing best practices in IT service management. I developed and executed strategic IT initiatives that aligned with business objectives, improving service delivery and maintaining ITIL frameworks to enhance service quality and efficiency across all IT operations.

In my role as a Site Support Specialist at Kettle Foods, I was responsible for provisioning office and plant floor devices, troubleshooting network issues, and supporting desktop and collaboration tools. I also managed network infrastructure, security systems, and VoIP systems.

In my role as a Service Technician at DXC Technology, I led the Tech Lounge Initiative Launch Team to provide appointment-based local and remote support sessions, emphasizing user experience and SLAs. I also facilitated proactive data point remediation for ongoing hardware/network issues, ensuring optimal performance and user satisfaction. Maintaining a 98% satisfaction rate, I exceeded SLA milestones in concurrent Team initiatives, contributing to the overall success of the organization.

As a Technical Project Manager I oversaw a team of 28 direct reports across 4 teams, managing user/OS migrations, database alignment, and support. I developed training materials, ensured data integrity, and met project measurables consistently.

In my role as a Technical Support Specialist at Computer Plumber in Charlotte, North Carolina, I excelled in providing comprehensive technical support for PC & Mac hardware repair, workstation administration, and customer support. I also handled workstation setup/configuration, server installations, basic networking, backup administration, and Google administration tasks.

In my role as Director of Information Technology at Jarrell Independent School District, I led the establishment of development teams to identify strengths and areas for improvement. I implemented standardization in various areas within department governance, provided input on design goals, and directed the automation of databases resulting in complete SSO implementation District-wide.

In my role as a Technology Infrastructure and Network Administrator at Jarrell Independent School District, I was responsible for the development and management of the campus network and IT devices. I curated department security protocols to ensure compliance with FERPA/COPPA/CIPA regulations and maintained internal documentation and best practices standards. Additionally, I served as a Construction Project Liaison, facilitating communication between vendors, contractors, and district staff for new campus development and infrastructure upgrades. As the curator of the Technology Club curriculum and sponsor for IT student activities, I aimed to provide valuable learning opportunities for students.