Patrick Shick Email & Phone Number

Cranberry Township, Pennsylvania, United States

Performed white-glove implementation of new PCs with end users; from MDT deployment, installation and licensing of customer apps, onsite setup and data transfer, user customization, and follow-up supportConfigured and deployed various hardware & associated software, including but not limited to Fortinet firewalls, Unifi switches and wireless technology.

Robinson Township, Pennsylvania, United States

Worked remotely and onsite as an escalation point for issues unresolved by level 1 engineers, or as a reserve for issues requiring priority under management’s discretionImplemented various technologies for day-to-day work, including but not limited to Dell SonicWALLs, Dell Backups, Cisco and Netgear switches, Microsoft 365 services, and Trend Micro Spam.

Greater Pittsburgh Region

Performed the transportation and installation of server and network device hardware, organized existing equipment in server racksCoordinated and communicated hardware installations and removals with the network operations centerTravelled for work 100% of the time, mostly through Ohio and Pennsylvania, to complete scheduled tasks completely.

Sewickley, PA

Acted as Primary Lead implementing Ubiquiti WAPs, Veeam on premises and CloudConnect backup solutions, Workstation integration, common LOB application upgrades and fresh installations, and a variety of managed and unmanaged network switchesActed as a secondary engineer on ESXi deployments, large scale workstation refreshes, server hardware deployments.

Greater Pittsburgh Area

This was a brief piece of contract work I did. Duties included assisting users over the phone and in person in the Pittsburgh office with Mac, PC, and other hardware on the network. I was a member of a fairly small support team, and would personally assume responsibility for fixing users issues, rather than the work being a group effort. Because of this, I.

Cranberry Township, PA

I assisted a massive base of users over the phone by remotely connecting into their computer. Common issues I encountered were related to Outlook, Windows Operating Systems, Administration, Folder Permissions, Networking, and other various desktop applications.

I assisted teachers with various tasks they needed help with, whether it be classroom instruction, lesson planning, or development of the network at the school. I reported directly to 1 professor, and assisted others as needed. During this time frame, I developed a tutorial / instruction set for installing OwnCloud 9.0 on Ubuntu.

102 Moraine Pointe Plaza

Worked as a cashier in the lobby, as well as in the drive- thru window.