Patrick Shick Email & Phone Number

Cranberry Township, Pennsylvania, United States

Performed white-glove implementation of new PCs with end users; from MDT deployment, installation and licensing of customer apps, onsite setup and data transfer, user customization, and follow-up supportConfigured and deployed various hardware & associated software, including but not limited to Fortinet firewalls, Unifi switches and wireless technology, Dell servers, PCs, and laptops, StorageCraft and Code42 CrashPlan backups, RingCentral phones, and APC Smart-UPS, NMC, and network shutdown technologiesConfigured and managed Windows Server and Microsoft 365 technologies, Hyper-V, deployment and modification of Group Policy, ADSync, Exchange Online, Office 365 cutovers (including to GCC High tenancy), DFS, LAPS, AD/Windows Server Permissions, cutovers to SharePoint, CrowdStrike EDR, etc.Implemented IPSec & SSL VPNs, SSL certificate installation & renewal, as well as client-side VPN setupImplemented network installations & reconfigurations for clients based on the technologies listed abovePerformed quarterly proactive visits for each client, ensuring that the client’s network was fully documented within ITGlue, supplementing that documentation, and reviewing any issues found with the primary contact

Robinson Township, Pennsylvania, United States

Worked remotely and onsite as an escalation point for issues unresolved by level 1 engineers, or as a reserve for issues requiring priority under management’s discretionImplemented various technologies for day-to-day work, including but not limited to Dell SonicWALLs, Dell Backups, Cisco and Netgear switches, Microsoft 365 services, and Trend Micro Spam Filtering/Antivirus, using N-Able technologies to do soPerformed onsite lite integration of server and network device hardware; configuring, installation/integration, and follow-up supportClimbed to being one of the top engineers by customer satisfaction, as reported through Smileback customer surveys; averaging a satisfaction rate of 98.2%

Greater Pittsburgh Region

Performed the transportation and installation of server and network device hardware, organized existing equipment in server racksCoordinated and communicated hardware installations and removals with the network operations centerTravelled for work 100% of the time, mostly through Ohio and Pennsylvania, to complete scheduled tasks completely autonomouslyUtilized power tools and a variety of self-sourced hardware for mounting new and removing old timeclock systems and rerouting register cabling as part of the COVID-19 response

Sewickley, Pa

Acted as Primary Lead implementing Ubiquiti WAPs, Veeam on premises and CloudConnect backup solutions, Workstation integration, common LOB application upgrades and fresh installations, and a variety of managed and unmanaged network switchesActed as a secondary engineer on ESXi deployments, large scale workstation refreshes, server hardware deployments, server OS upgrades, and server data migrationIntegrated and worked with various technologies on a daily basis including but not limited to Active Directory, File & Storage Services/DFS, Print Server, Group Policy, DHCP, DNS, Office 365, Fortigate Firewalls, Veeam Backup & Replication, VMWare ESXi, VSphere, Windows Server 2008/2012/2016, QNAP NAS, Ubiquiti Unifi, Dell & Netgear managed switches, VLANs, etc.Performed technical statements of work and scopes for client projects, including technical steps hour estimates, and hardware requirementsAdministered servers & workstations through ConnectWise Automate, became familiar with scripting, reporting, and commands using this toolWorked both on-site and remotely with clients, with the majority of work being performed on-site

Greater Pittsburgh Area

This was a brief piece of contract work I did. Duties included assisting users over the phone and in person in the Pittsburgh office with Mac, PC, and other hardware on the network. I was a member of a fairly small support team, and would personally assume responsibility for fixing users issues, rather than the work being a group effort. Because of this, I was the both the first and last point of contact for any issue I oversaw, meaning there was no escalation process like previous jobs. Although this was a challenge at first, it made me improve myself as a technician, and create unique solutions.

Cranberry Township, Pa

I assisted a massive base of users over the phone by remotely connecting into their computer. Common issues I encountered were related to Outlook, Windows Operating Systems, Administration, Folder Permissions, Networking, and other various desktop applications.

I assisted teachers with various tasks they needed help with, whether it be classroom instruction, lesson planning, or development of the network at the school. I reported directly to 1 professor, and assisted others as needed. During this time frame, I developed a tutorial / instruction set for installing OwnCloud 9.0 on Ubuntu.

102 Moraine Pointe Plaza

Worked as a cashier in the lobby, as well as in the drive- thru window.